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Elementor single product page zoom effect continues

This topic has 7 replies, 3 voices, and was last updated 1 days, 16 hours ago ago by Jack Richardson

liang

Participant

February 20, 2025 at 07:13

Hi there, I have closed the single product image zoom effect. But this effect still continues after I close it. can you help me fix it and then tell me how you did it?

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6 Answers

Rose Tyler

Support staff

February 20, 2025 at 08:43

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, provide provide us with FTP access.

Warm Regards,
The 8Theme Team

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liang

Participant

February 20, 2025 at 08:47

Hi there, I have disasbled other plugins. But still find this issue exists

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Rose Tyler

Support staff

February 20, 2025 at 08:54

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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liang

Participant

February 20, 2025 at 08:59

yes

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liang

Participant

February 20, 2025 at 11:16

how is the progress?

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Jack Richardson

Support staff

February 20, 2025 at 15:53

Hello @liang

it is vital to admit that our reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Please, check your single product pages now !

Kind regards, Jack Richardson
The 8theme’s team

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