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Cant configure instagram API. role of developer is not sufficient

This topic has 4 replies, 3 voices, and was last updated 11 hours, 55 minutes ago ago by Andrew Mitchell

Matt123

Participant

February 21, 2025 at 14:05

Hello,
following the guide provided on the website to add ig api, every time i try to add a token, the pop up shows and then i log in but it says “role of developer is not sufficient”. But i have administrator role. You know how to solve?
Thank you

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3 Answers

Rose Tyler

Support staff

February 21, 2025 at 14:10

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Matt123

Participant

February 21, 2025 at 17:07

Here’s the screen recording

https://we.tl/t-ytvGrEKgD5

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Andrew Mitchell

Support staff

February 21, 2025 at 20:36

Hello, Matt123,

Thank you for your video. Unfortunately, we are unable to resolve this issue as it originates on META’s side. Therefore, we kindly recommend reaching out to their support team for further assistance.

Best regards,
8Theme Team

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