Return to previous page

Error when installing demo site template

This topic has 6 replies, 2 voices, and was last updated 3 hours, 57 minutes ago ago by Rose Tyler

Luuk

Participant

February 24, 2025 at 15:28

Good day,

When we are installing the theme and try to import a demo template we get the attached error.
How can we resolve this?

Files is visible for topic creator and
support staff only.

#435186 Copied Theme version: 9.4.7

5 Answers

Rose Tyler

Support staff

February 24, 2025 at 15:38

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#435189 Copied

Luuk

Participant

February 24, 2025 at 15:48

Good day,

We have tried to disable all 3rd party plugins, but keep facing the problem. See the login details attached.

Luuk

Content is visible for topic creator and
support staff only.

#435190 Copied

Rose Tyler

Support staff

February 24, 2025 at 15:50

Hello,

Please set an administrator role for the user you created for us.

Best regards,
8Theme Team

#435191 Copied

Luuk

Participant

February 24, 2025 at 15:55

Good day,

I’m not sure what’s going wrong. It seems I’m unable to create a new user at this point. I will check and come back to you.

Luuk

#435194 Copied

Rose Tyler

Support staff

February 24, 2025 at 16:35

Hello,

Ok. Take your time.

Best regards,
8Theme Team

#435209 Copied
Viewing 6 results - 1 through 6 (of 6 total)