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There has been a critical error on this website

This topic has 2 replies, 2 voices, and was last updated 2 hours, 46 minutes ago ago by Rose Tyler

Vaibhav

Participant

February 24, 2025 at 16:32

.

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support staff only.

#435206 Copied Theme version: 9.4.7

1 Answer

Rose Tyler

Support staff

February 24, 2025 at 16:33

Hello, Vaibhav,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

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