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I can’t disable the Shipping, billing Info section

This topic has 3 replies, 2 voices, and was last updated 40 minutes ago ago by Rose Tyler

Aon

Participant

February 25, 2025 at 03:51

Hi, I checked “disabled shipping and pricing calculations”. and it still is asking for address and shipping info. I also have digital product selected and still asking for address.

I sell marketing products and I need help making this simple for my users to checkout fast. The only field I need is “Additional Info”. and need to delete shipping info.

Files is visible for topic creator and
support staff only.

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2 Answers

Aon

Participant

February 25, 2025 at 04:16

Sorry, I mean billing info. I don’t need all of this info. The only thing I need is the additional information section.

BILLING DETAILS

Full Name *

Company Name (optional)

Country / Region *

Street address *

Town / City *

State *

Phone *

Email Address *

ZIP Code *

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Rose Tyler

Support staff

February 25, 2025 at 08:35

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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