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I can’t disable the Shipping, billing Info section

This topic has 2 replies, 2 voices, and was last updated 2 hours, 54 minutes ago ago by Rose Tyler

  • Avatar: Aon
    Aon
    Participant
    February 25, 2025 at 04:29

    Hi, I checked “disabled shipping and pricing calculations”. and it still is asking for address and shipping info. I also have digital product selected and still asking for address.

    I sell marketing products and I need help making this simple for my users to checkout fast. The only field I need is “Additional Info”. and need to delete shipping info.

    Files is visible for topic creator and
    support staff only.
    #435247 Copied
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2025 at 07:36

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #435252 Copied
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