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Issues with Header and Footer Customization

This topic has 4 replies, 2 voices, and was last updated 1 minutes ago ago by Rose Tyler

Rohit

Participant

February 25, 2025 at 12:19

Header & Footer styling issue

Content is visible for topic creator and
support staff only.

#435302 Copied Theme version: 9.4.7

3 Answers

Rose Tyler

Support staff

February 25, 2025 at 13:01

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#435309 Copied

Rohit

Participant

February 25, 2025 at 14:05

Content is visible for topic creator and
support staff only.

#435316 Copied

Rose Tyler

Support staff

February 25, 2025 at 15:17

Hello, Rohit,

We appreciate your prompt response.

1/ It appears that you have five headers, and some of their display conditions overlap, which is causing conflicts and misunderstandings. Kindly navigate to the settings and organize them by removing any unnecessary headers and ensuring that the conditions do not overlap
Once this is done, please provide us with FTP access so that we can investigate the issue further https://prnt.sc/FktzSVU3DKa1

https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Register the theme using your purchase code – https://prnt.sc/HgVgUYy_hH9g

Best regards,
8Theme’s Team

#435339 Copied
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