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The XStore mobile menu doesn’t respond.。。

This topic has 2 replies, 2 voices, and was last updated 1 hours, 43 minutes ago ago by Rose Tyler

shangyu929

Participant

February 25, 2025 at 16:28

I’ve tested many themes on , and this problem persists across all of them. The menu buttons on the mobile version can be clicked normally on iPhone 13 and iPhone 14. However, on most Android phones, as well as iPhone 12 and earlier models, the mobile – end menu buttons don’t respond to clicks. I’ve tested different mobile browsers, and even after turning off the plugins on WordPress, the problem still remains. This issue has been bothering me for several days. I hope the official customer service can resolve my problem as soon as possible.

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1 Answer

Rose Tyler

Support staff

February 25, 2025 at 17:13

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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