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Getting 404 error when click tabs on Vendor Dahsboard settings

This topic has 8 replies, 2 voices, and was last updated 2 hours, 10 minutes ago ago by Rose Tyler

harshana

Participant

February 26, 2025 at 06:48

refer the given screen shots. you can see when I go to the vendors settings in dashboard 404 page is appear

Files is visible for topic creator and
support staff only.

#435410 Copied

7 Answers

harshana

Participant

February 26, 2025 at 07:06

not only setting every tabs in Dashboard

#435411 Copied

Rose Tyler

Support staff

February 26, 2025 at 08:43

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

Best regards,
8Theme’s Team

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harshana

Participant

February 26, 2025 at 11:15

this is a screen record

Content is visible for topic creator and
support staff only.

#435455 Copied

Rose Tyler

Support staff

February 26, 2025 at 11:30

Hello,

Could you please test if the same issue occurs when using a default theme, such as Storefront? (go to Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

Best regards,
8Theme’s Team

#435459 Copied

harshana

Participant

February 26, 2025 at 12:18

what the hell you talking about. Im using your theme not a default one

#435465 Copied

harshana

Participant

February 26, 2025 at 12:20

this is Xstore theme

Files is visible for topic creator and
support staff only.

#435467 Copied

Rose Tyler

Support staff

February 26, 2025 at 13:55

Hello,

At first glance, your problem is not related to the theme and it is to refute or confirm this assumption that we ask you to install the storefront theme and conduct testing. We as the author of the theme can only help with issues that are somehow related to our theme. That is, after you complete the test you will understand whether you should write to the plugin support service or whether you should give us access so that we can investigate your problem deeper.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/
I hope now you understand why we ask you to conduct testing and tell us the result.

Best regards,
8Theme’s Team

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