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Mobile Panel – Cart icon qty doesn’t updated when qty changed in basket

This topic has 4 replies, 2 voices, and was last updated 3 hours, 26 minutes ago ago by Rose Tyler

finleydesign

Participant

February 26, 2025 at 10:13

When you add items to cart, the cart icon in the mobile panel updates correctly, however if when you get to basket you adjust the qty in the basket, the qty in the bottom mobile doesn’t update

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3 Answers

Rose Tyler

Support staff

February 26, 2025 at 11:32

Hello,

Thank you for contacting us and for using XStore.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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finleydesign

Participant

February 26, 2025 at 13:14

Please see video attached

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

February 26, 2025 at 13:47

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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