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Variation gallery problem via and wp all importer

This topic has 3 replies, 2 voices, and was last updated 14 minutes ago ago by Goran

Goran

Participant

February 26, 2025 at 16:18

I saw that some others also have issues when importing products with images from a CSV file using WP All Import. It successfully imports all the images and works fine on the default theme, but on the XStore theme, when selecting a different color, it changes only one image instead of all of them. I tried enabling the variation gallery option, but it still changes the color of only one image and doesn’t display all the item colors. Variation gallery is problem

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2 Answers

Rose Tyler

Support staff

February 26, 2025 at 17:13

Hello, Goran,

Thank you for contacting us and for using XStore.

1/ Could you please clarify which theme was active on the website from which the products were taken? Was it the XStore theme?

2/ Additionally, we have just visited your website and noticed that the “Variation Gallery” option was not enabled. Does this mean that this option was disabled during the import process?

3/ Could you please test how it works when the default Woocommerce theme, such as Storefront is activated? (Appearance > Themes). We kindly request that you record a video demonstrating. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

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Goran

Participant

February 26, 2025 at 22:34

1/ The products are imported from a CSV file, not from a website.

2/ The “Variation Gallery” option was not enabled initially; I enabled it later, but it still doesn’t work. The import process is automated and runs three times a day via a cron job.

3/ I am unable to test and change the theme at the moment, but it has already been tested with the default theme, and everything worked fine. I also checked the gallery – images for all colors are imported but are not displayed.

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