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Xstore Control Panel not updating live site on Publish

This topic has 5 replies, 2 voices, and was last updated 11 minutes ago ago by Rose Tyler

  • Avatar: Richard
    Richard
    Participant
    February 26, 2025 at 17:19

    Hi

    I have just installed the Xstore template and all good apart from in the Xstore Control Panel nothing seems to be saving on Publish, why is that?

    Kind regards

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    #435522 Copied Theme version: 9.4.8
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2025 at 17:26

    Hello, Richard,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #435527 Copied
    Avatar: Richard
    Richard
    Participant
    February 26, 2025 at 17:39

    Hi there

    Video in WeTransfer link

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    #435537 Copied
    Avatar: Richard
    Richard
    Participant
    February 26, 2025 at 17:42

    If that links does not work try this one.

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    support staff only.
    #435540 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2025 at 17:46

    Hello, Richard,

    Private Content

    Best regards,
    8Theme’s Team

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    support staff only.
    #435542 Copied
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