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Can we keep commenting on existing tickets after support expires

This topic has 2 replies, 2 voices, and was last updated 9 hours, 4 minutes ago ago by Rose Tyler

  • Avatar: Abdul Moiz
    Family Care
    Participant
    February 28, 2025 at 11:06

    When support expires and we have lets say ongoing tickets, can we continue working on them or not? I guess new cannot be created. please confirm this.

    #435733 Copied Theme version: 9.4.7
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2025 at 11:25

    Hello,

    Thank you for reaching out to us.

    Once your support period expires, you will no longer be able to write on the support forum.

    Should you require further assistance after your support has expired, you may consider renewing your support package – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/

    Best regards,
    8Theme’s Team

    #435742 Copied
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