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Theme is wrongly picture is wrongly tks - by vicky

This topic has 2 replies, 2 voices, and was last updated 19 minutes ago ago by Rose Tyler

vicky

Participant

March 1, 2025 at 03:32

Dear X store team,

Would you help me solve this problem pls
My account : vicky5582860@gmail.com to purchase your theme from theme forest.
The website theme is Wrongly as attached file, I don’t know why this happy.

Urgently, thanks so much!

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1 Answer

Rose Tyler

Support staff

March 1, 2025 at 08:32

Hello,

Thank you for reaching out to us.

We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

At first glance, it appears that third-party plugins were already activated on the website before the demo content was imported. Additionally, the images seem to have already been present in the media library, which may have caused some mess as a result.

You can do the next: delete demo content https://prnt.sc/VHVfYxWGsdwr > disable all plugins > run the import and only required plugins will be installed together with the demo content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

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