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How can I import template, where can I find guide, to import?

This topic has 12 replies, 2 voices, and was last updated 2 hours, 38 minutes ago ago by Rose Tyler

SARKIS KARTASHEV

Participant

March 1, 2025 at 15:40

Where is the guide to import template?

#435871 Copied

11 Answers

Rose Tyler

Support staff

March 1, 2025 at 15:44

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

Please watch this video – https://youtu.be/4n1re0jKorc?feature=shared and read this article – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#435872 Copied

SARKIS KARTASHEV

Participant

March 1, 2025 at 17:30

I have such question can I install and try first wpbakery page builder and after elementor? Want to try both is it possible, to use first one than clear and use another?

this is template I want to use:
https://xstore.8theme.com/elementor/demos/niche-market/

#435878 Copied

Rose Tyler

Support staff

March 1, 2025 at 17:39

Hello, SARKIS KARTASHEV,

Yes, it is possible to install and try WPBakery Page Builder first and then switch to Elementor. However, please note that these two page builders use different structures and shortcodes, so switching between them may require additional adjustments. If you decide to switch, we recommend fully removing the content created with the first builder before using the second one to avoid conflicts.
https://prnt.sc/JQg4veVASesS

Best regards,
8Theme’s Team

#435880 Copied

SARKIS KARTASHEV

Participant

March 1, 2025 at 23:04

Have imported theme but faced up with such error, how can I fix it?

There has been a critical error on your website.

Files is visible for topic creator and
support staff only.

#435894 Copied

SARKIS KARTASHEV

Participant

March 1, 2025 at 23:05

Error 500

Files is visible for topic creator and
support staff only.

#435895 Copied

Rose Tyler

Support staff

March 2, 2025 at 08:32

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us for assistance. We’re sorry to hear that you’re experiencing difficulties with importing demo content and encountering a 500 Error.

We recommend checking the following:
– Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
– Increase the PHP memory limit and execution time if they are set too low.
– Check the error logs on your server for any specific error messages that could provide more insight into the issue.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Let us know the results and provide temporary wp-admin access, in case any further assistance is needed from our side.

Best Regards,
8Theme’s Team

#435908 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 08:56

this is debug file

#435912 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 08:57

[02-Mar-2025 07:54:24 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/sidebar.php on line 2042
[02-Mar-2025 07:54:24 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:54:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 86016 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 296
[02-Mar-2025 07:54:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54
[02-Mar-2025 07:54:38 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1045
[02-Mar-2025 07:54:38 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:54:44 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1432
[02-Mar-2025 07:54:44 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:54:47 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/pro-elements/plugin.php on line 189
[02-Mar-2025 07:54:47 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:00 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/sidebar.php on line 1112
[02-Mar-2025 07:55:00 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54
[02-Mar-2025 07:55:04 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/pro-elements/modules/theme-builder/widgets/archive-posts.php on line 1
[02-Mar-2025 07:55:04 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1045
[02-Mar-2025 07:55:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:12 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1837
[02-Mar-2025 07:55:13 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1837
[02-Mar-2025 07:55:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:37 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1045
[02-Mar-2025 07:55:37 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:50 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/sidebar.php on line 1112
[02-Mar-2025 07:55:50 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:56 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 86016 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 296
[02-Mar-2025 07:55:56 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54

#435913 Copied

Rose Tyler

Support staff

March 2, 2025 at 09:16

Hello,

The error message you are encountering indicates that the PHP memory limit has been exceeded on your server. To resolve this issue, we recommend increasing the PHP memory limit.
You can contact your hosting provider and request them to fix the memory issue.

Best regards,
8Theme Team

#435916 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 09:36

1) How much php limit I need?
2) After they give more php limits, what need to do, the website work again?

#435917 Copied

Rose Tyler

Support staff

March 2, 2025 at 10:18

Hello,

“Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes)” – 134217728 +40960 = 134258688 bytes = 135MB
We recommend setting the PHP memory limit to at least 256MB for optimal performance. However, for larger websites or those with multiple plugins, 512MB may be required. Please check with your hosting provider to ensure the necessary limits are set.

After increasing the PHP limits, your website should work properly again. If you still experience any issues, we recommend clearing the cache and checking for any error messages. Additionally, you may need to restart your server or contact your hosting provider for further assistance.

Best Regards,
8Theme’s Team

#435920 Copied
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