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Background overflow on my cart and checkout page

This topic has 5 replies, 3 voices, and was last updated 2 hours, 16 minutes ago ago by thibaultcomte

thibaultcomte

Participant

March 1, 2025 at 23:17

Hello there,

Not sure why bu I have a background overflow on my cart and checkout page on laptop version where you can scroll on left side and bottom side of the page for like ever. I do not understand why.

Also do not understand where the grey background area come from ?

Thanks for your help,

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#435897 Copied Theme version: 9.4.8

4 Answers

Rose Tyler

Support staff

March 2, 2025 at 08:23

Hello there,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

#435903 Copied

thibaultcomte

Participant

March 2, 2025 at 21:51

Hello there check my linked video attached, so on both page (cart and checkout) I have an infinite scroll down and same on right side which is weird…

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support staff only.

#435950 Copied

Luca Rossi

Support staff

March 3, 2025 at 14:38

Dear @thibaultcomte,

We hope you are doing well.

We noticed that your XStore version is currently 1.9: (https://tinyurl.com/23fucbe7). We are unsure why this is the case.

Could you kindly reinstall version 9.4.8 at your earliest convenience?

Please let us know if you need any assistance.

Thank you for your time and cooperation.

Best regards,
8Theme Team

#436041 Copied

thibaultcomte

Participant

March 3, 2025 at 15:03

This is white label… And I already have the 9.4.8
The infinite scroll down occur only on wide screen…

#436048 Copied
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