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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

8theme

Support staff

January 30, 2014 at 15:16

Here you may leave your questions concerning theme installation and demo data. Before submitting a request please, look through video tutorials about theme installation: Installation via FTP or Installation via Dashboard

#436 Copied

710 Answers

LindaMendible

Participant

April 17, 2014 at 01:58

I have updated my wordpress and when I did the theme doesn’t function AT ALL! I am devastated!

http://www.lindamendible.com

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lukanietis

Participant

April 17, 2014 at 07:19

Linda I have the same problem : Warning: strpos() expects parameter 1 to be string, array given in /home/lindamendible/public_html/wp-includes/shortcodes.php on line 193….

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inspire2designs

Participant

April 17, 2014 at 08:20

I also have same problem after updated WordPress : Warning: strpos() expects parameter 1 to be string, array given in /…/wp-includes/shortcodes.php on line 193
http://www.idyllricebran.com/

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slpalmer

Participant

April 17, 2014 at 21:18

15 others posting same about warning message (including myself) under another support post.

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Muhammad Zaki

Support staff

April 18, 2014 at 12:43

Hello!

We bring our apologies for this terrible inconvenience!

Please, edit file legenda/framework/options.php , find if($doshortcode){ (line 5) and replace by if($doshortcode && is_string(ot_get_option( $key,$setting ))){

Kind Regards

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LindaMendible

Participant

April 19, 2014 at 03:37

I have my blog registered in bloglovin and for some reason from last week the images are not being recognized http://www.bloglovin.com/en/blog/11927841 I really need this problem fixed asap! Thank you.

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Eva Kemp

Support staff

April 19, 2014 at 10:58

Hello @LindaMendible,

I’ve checked your site and images are showing for me.

Please note we provide support only to the issues that are strictly related with our themes.

Regards,
Eva Kemp.

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LindaMendible

Participant

April 19, 2014 at 15:28

Unfortunately it is a problem with the theme, For some reason the pictures are not written in my Rss or so that’s what they problem implys

http://help.bloglovin.com/knowledgebase/articles/214435-why-don-t-images-from-my-blog-show-up-in-posts-on

Please help me with this.

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LindaMendible

Participant

April 19, 2014 at 15:31

I even went as far as to validate my website

http://validator.w3.org/check?uri=http%3A%2F%2Fwww.lindamendible.com%2F&charset=%28detect+automatically%29&doctype=Inline&group=0

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LindaMendible

Participant

April 20, 2014 at 16:28

My pictures are not being written in my RSS. How can I fix this!

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Eva Kemp

Support staff

April 20, 2014 at 16:56

Hello,

Could you please provide us with the credentials to admin panel in Private Content? Also please show us a screenshot to see where the pictures aren’t displayed.

Regards,
Eva Kemp.

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LindaMendible

Participant

April 20, 2014 at 18:26

Thank you soooo much Eva. I don’t know how to give that screen shot but here is the link http://www.bloglovin.com/en/blog/11927841

I know it’s not on my website but like I have explained something is up with my RSS

Please, contact administrator
for this information.

#1673 Copied

Eva Kemp

Support staff

April 20, 2014 at 21:55

Thank you for the details. I’ve checked your feed and it’s valid: http://validator.w3.org/check?uri=http%3A%2F%2Fwww.lindamendible.com%2Ffeed&charset=%28detect+automatically%29&doctype=Inline&group=0&user-agent=W3C_Validator%2F1.3+http%3A%2F%2Fvalidator.w3.org%2Fservices

There is nothing wrong with the theme. Please contact the bloglovin support team regarding this problem. Sorry.

Regards,
Eva Kemp.

#1675 Copied

Rpathak

Participant

May 1, 2014 at 10:36

Hey, i had purchased Legenda yesterday only. i am trying to install it in WP, it always takes me to an error that this page cnt be displayed…however i have already added woocommerce plugin. I have checked the video many times. it seems to be some other isue with installation.

#2498 Copied

Eva Kemp

Support staff

May 1, 2014 at 12:36

Hello,

Have you followed the instructions carefully as described in our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/installation ?
If you are still unable to install the theme, our specialists will help you. But this service isn’t for free. Please check this link: https://www.8theme.com/our-installation-service/

If you agree you can contact us at support.8theme.com.

Regards,
Eva Kemp.

#2502 Copied

sam86

Participant

May 10, 2014 at 14:07

The recent comments widget are showing the wrong date when I put it in the footer, how is that possible when it shows the right date in the regular comments field?
I do have the latest theme version and the latest wordpress version.
http://headstyle.se/shop

#3289 Copied

Ochse

Participant

May 10, 2014 at 18:11

Hi Guys, hoping someone can help. WordPress novice here having an issue with Legenda v2.2 installation.

I downloaded the latest version of the Legenda theme (2.2) and when I tried to upload the zip file to WP via the dashboard, it processed for about a minute before I was taken to an error page that said “Are you sure you want to do this? Please try again.” I’ve tried several times between yesterday and today to upload it using the dashboard, but I’m still having the same issue.

I considered trying to upload it using FTP, but my host is Digital Ocean and I installed WP using their one-click install, so I’m altogether confused about how and where I’d even go about doing that…or if it would even work.

I’ve also read that it may be an issue with a php.ini file? Whatever that is…

This is all way over my head, and I was hoping installation at least would be a little simpler. If anyone could help it’d be greatly appreciated.

Thank you.

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VSLRA

Participant

May 10, 2014 at 22:42

Hi,
please where can I get Visual Composer License Key, I can’t upgrade the VC.

Thank you
Kind regards
Vlastimil Sram, CZE

#3306 Copied

jmcd

Participant

May 11, 2014 at 00:24

I second the request foron the Visual Composer (and Chat Console) license. This should be provided in the documentation we download with the theme and readily available for customers so we can receive the proper updates.
Thanks.

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Eva Kemp

Support staff

May 13, 2014 at 17:11

Hello,

We provide the latest versions of plugins in the theme archive when a new theme release is produced. If there is an update for some plugins you have to buy it or wait for a new version of the theme where all plugins will be updated.

Regards,
Eva Kemp.

#3529 Copied

Donmiat

Participant

May 13, 2014 at 18:40

Dear Eva,

With your latest update files, an old version of Visual Composer was included. So it was not the latest plugin version.

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Eva Kemp

Support staff

May 13, 2014 at 18:46

Hello @Donmiat,

The last update for Visual Composer was on May 12 and our new theme version was released on May 9.
So on that moment there was the latest plugin version included in the theme archive.

Regards,
Eva Kemp.

#3547 Copied

bilgenv

Participant

May 14, 2014 at 08:13

I am entering the Visual Composer License Key but it is not activating the licanse . previously ı deleted modaevinde.com and ı try to upload again but it doesnt work please help me. I didntuse it for another blog ı just delete and try to built it again but Visual Composer License Key is not working

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Eva Kemp

Support staff

May 15, 2014 at 18:28

Hello @bilgenv,

Please refer to VC documentation how to update the plugin: http://kb.wpbakery.com/index.php?title=Visual_Composer > FAQ > section “There’s a new version of Visual Composer available, how can I get it and update it on my site?”
Is the license key you’re using correct? Go to Downloads from your account. Then click on the download button of Visual Composer. You’ll see all files & documentation and License certificate and purchase code. Click on the latter one. Open up the downloaded file and you’ll see it written.

If there is a problem with License Key you should contact Envato support at http://support.envato.com/

Regards,
Eva Kemp.

#3756 Copied

myassine86

Participant

May 19, 2014 at 21:03

@Legenda theme not installing and giving an installation error

I had this issue when I tried to install the theme on wordpress for Go Daddy Hosting. To solve this issue, I logged into Go Daddy Control Panel (the host control panel). I went to the File Manager (I clicked the “Hosting” tab on the top left, then put my mouse on “Files & FTP” and clicked “File Manager”. I went inside the public files folder and found my wordpress installation folder. I then uploaded the Legenda theme .zip folder into /wp-content/themes/ and of course I unzipped it (uncompressed it). When I logged in wordpress the next time, I found the theme under Appearance -> Themes. All I had to do is activate it.
Now if you use any other Hosting (example Fatcow, Blue Host, Web Hosting Pad, etc..) the process should be similar. The only difference is how to access the File Manager and the wordpress installation folder.
I hope that helps.
Marwa

#4135 Copied

josephgut

Participant

May 19, 2014 at 22:53

I’ve tried a fresh installs of both Legenda 2.1 and Legenda 2.2 and have been unable to get your theme to work properly (we’ve worked with many other WP themes before). We’re now having issues with getting the Visual Composer to function. With a fresh install of Legenda 2.2. When I click on “Frontend Editor” on the home page I can see the Visual Composer trying to load and I get the red, yellow, and green boxes showing it’s trying to load, but nothing completes (waited several minutes and tried many times). You appear to have an incompatibility with your bundled version of WPBakery Visual Composer 4.1.2, and Legenda 2.2 with WP 3.9.1. If I try to upgrade WPBakery Visual Composer 4.1.2 to 4.1.3. I get “An error occurred while updating WPBakery Visual Composer: Update package not available.”

Can you please let us know how we can get this resolved. We like the design of your theme, but if it’s not going to be reliable to use then we certainly don’t want to put all the work into getting it ready for live production.

Thanks,
Joseph

#4142 Copied

josephgut

Participant

May 20, 2014 at 17:46

Hi Eva,

Any idea on why a fresh install of Legenda 2.2 with Visual Composer 4.1.2 does not work? Obviously we can’t upgrade to VC 4.1.3 without a key and I’m not even sure that will resolve the issue of VC not loading. Thanks for any help.

– Joseph

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Eva Kemp

Support staff

May 20, 2014 at 18:38

Hello @myassine86,

What errors are you getting when installing the theme? Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#4292 Copied

Eva Kemp

Support staff

May 20, 2014 at 18:43

Hello @josephgut,

To update VC you need buy a license key or you may wait for a new theme release where all implemented plugins will be updated to the latest versions.
If you’re experiencing some issues with Frontend Editor of VC we recommend you to create a ticket at https://support.8theme.com/ and our specialists will look into it.
Thank you.

Regards,
Eva Kemp.

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