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2 issues: emails not sending and price filter not showing

This topic has 4 replies, 2 voices, and was last updated 1 hours, 38 minutes ago ago by Rose Tyler

Jixepo

Participant

March 3, 2025 at 13:28

Hello,
I’ve bought the theme and almost entirely finished the website (refer to private content area) apart from 2 issues which persist:
– When completing a purchase I do not receive a confirmation email. If I disable the email builder there is no issue, but once I activate it I no longer receive an email. I do not use any 3rd party plugins apart from LOCO translate. Since the emailing works without the email builder activated, I assume it has something to do with the theme settings?
– The price filter on the product page is not showing. I double checked that appearance > widgets > Shop sidebar includes the price filter widget and that this widget is assigned to the product page. It does show the filter by product category but not by price. What am I missing here?
Thanks in advance!

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#436024 Copied Theme version: 9.4.8

3 Answers

Rose Tyler

Support staff

March 3, 2025 at 14:56

Hello, Jixepo,

Thank you for reaching out to us. We appreciate your purchase and are happy to assist you.

1/ We recommend that you reach out to your hosting provider to review the server mail log.

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Currently, your website has only one product. Please add a few more products, and the filter should then appear as expected.

Best Regards,
8Theme’s Team

#436043 Copied

Jixepo

Participant

March 3, 2025 at 16:20

Hello, Thank you for your swift reply. I’ll get in touch with my hosting provider and get back to point 1. Problem 2 is solved with your help, thank you!

I have an additional question: I’ve translated the theme with LOCO translator (followed the tutorial) and installed both the XSTORE translation, as well as the core plugin. Most fields are translated, but some are not. Some examples:
– On the product archive page, the “show” text for products per page still shows in English.
– First name, Last name, company name and phone number at checkout still appear in English.
I’ve checked the translation (to dutch) in the POCO translator, core plugin and those terms were all added so I don’t know why It’s not correctly translating them?

#436060 Copied

Rose Tyler

Support staff

March 3, 2025 at 16:43

Hello, Jixepo,

1/ Solved.

2/ Edit page using elementor > edit settings – https://prnt.sc/9PFwozRpxiOe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#436064 Copied
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