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Problem with displaying the menu disappears after a while

This topic has 7 replies, 3 voices, and was last updated 11 hours, 6 minutes ago ago by anli75

anli75

Participant

March 5, 2025 at 10:37

I have a problem with the menu display, it happens that after a while the menu disappears (see image) … I don’t understand if it is due to the fact that we have installed the WPML language plugin … but if then I go to the template and make a change and save it then it displays again … I put the data to access.
thank you very much

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#436248 Copied Theme version: 9.4.8

6 Answers

Rose Tyler

Support staff

March 5, 2025 at 11:34

Hello,

Thank you for reaching out to us.

At the moment, the issue is not visible. Could you please record a video demonstrating the steps required to reproduce the problem? This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#436263 Copied

anli75

Participant

March 5, 2025 at 11:43

I can’t make the video but now for example it’s disappeared again if you want to try to put it back… thanks

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Jack Richardson

Support staff

March 5, 2025 at 15:27

Dear @anli75,

We have noticed that the header was missing on your homepage. To resolve this, we accessed the header settings and simply re-saved them. As a result, the header is now displaying correctly.

If you recall the specific actions you took before the header content disappeared, we would appreciate it if you could provide us with detailed information. At this moment, we are unsure of the exact changes that may have caused the issue. Therefore, we will continue to monitor the situation.

Please let us know if you experience any further issues.

Best regards,
Jack Richardson
8Theme Team

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anli75

Participant

March 5, 2025 at 16:59

sure if I understand how the problem happened I’ll tell you.
but I didn’t understand what was missing from the home page?… I hadn’t inserted the header template on the home page?
thanks

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Jack Richardson

Support staff

March 5, 2025 at 17:13

Hello @anli75

We noticed that you didn’t have the header on home page so we opened the header editor and just resaved the header content there.
So, if you find the reason of such missing header content, please, share with us.

Kind regards, Jack Richardson
The 8theme’s team

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anli75

Participant

March 5, 2025 at 17:40

thanks

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