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“Billing Email is a required field” error

This topic has 5 replies, 2 voices, and was last updated 2 hours, 5 minutes ago ago by Kingsley

Kingsley

Participant

March 6, 2025 at 03:28

Hi,

Checkout process is resulting in error. I have added a screenshot. Says billing email is a required field when you just try to use the normal theme checkout buttons, but the field is not there. Also when only Amazon Pay is enabled and all other gateways are shut off, it just continues to buffer when attempting to finalize checkout. Any help is greatly appreciated.

Warm Regards,

Kingsley

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4 Answers

Rose Tyler

Support staff

March 6, 2025 at 08:12

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

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Kingsley

Participant

March 6, 2025 at 08:33

How do I get someone from here to take a look instead?

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Rose Tyler

Support staff

March 6, 2025 at 11:50

Hello, Kingsley,

1/ As we can see you need to update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ After that, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.

Best regards,
8Theme’s Team

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Kingsley

Participant

March 6, 2025 at 11:53

Hi. I just received this image from a client who is on the site right now and unable to complete purchase.

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