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Update problem with “cart progress” message

This topic has 4 replies, 3 voices, and was last updated 33 minutes ago ago by Jack Richardson

Youcef

Participant

March 6, 2025 at 10:34

Hello,

I am contacting you because I have a problem with the message that indicates the remaining amount to obtain free shipping. When I add more quantity, the amount does not update (see attached photos). It is imperative to refresh the page for the message to update.

Can you tell me how to solve this problem please?

Looking forward to hearing from you.

Kind regards,
Youcef

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#436386 Copied Theme version: 9.4.8

3 Answers

Rose Tyler

Support staff

March 6, 2025 at 11:54

Hello Youcef,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

#436403 Copied

Youcef

Participant

March 6, 2025 at 13:03

Thanks for your feedback.

I have disabled all plugins except Xstore Core, Woocommerce, and cleared the cache but it still doesn’t work …

And after doing the tests, I also have this problem: https://ibb.co/QF3SnnQ1

#436414 Copied

Jack Richardson

Support staff

March 6, 2025 at 15:58

Dear @Youcef,

The issue occurred because the price was set as “79,90” with a comma separator, which led to incorrect calculations when updating the cart. To resolve this, we have adjusted the price format to use a dot instead, as shown here: https://prnt.sc/WI_RBFnOpbT2. As a result, the issue has been fixed, and everything is now functioning correctly: https://gyazo.com/1d02b252572d993c5f081b8b184ebda5.

For even more accurate calculations, we recommend rounding the price to 80.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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