Placing the order automatically - by Fantasy

This topic has 2 replies, 2 voices, and was last updated 11 minutes ago ago by Luca Rossi

  • Avatar: Fantasy
    Fantasy
    Participant
    March 10, 2025 at 08:36

    I am experiencing a critical issue with my WooCommerce store. When a customer reaches the checkout page but does not complete the order, the system is still placing the order automatically. This is causing unwanted orders and confusion.
    I am not familiar with coding, so I need your team to fix this issue directly on my website. Please check and resolve this problem as soon as possible.

    Let me know once it is fixed or if you need any further details from my end.

    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    March 10, 2025 at 10:58

    Dear @Fantasy,

    We would appreciate some clarification on this matter, as we are still not entirely clear on the issue.

    Could you kindly provide screenshots or videos to help us better understand the details of the problem? This will allow us to assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

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