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Sidebar is not showing on Shop page. Please advise

This topic has 10 replies, 3 voices, and was last updated 5 minutes ago ago by Benz

Benz

Participant

March 12, 2025 at 10:59

I’m currently facing an issue with the sidebar display on my WooCommerce shop page using the XStore theme. Here are the details:

The sidebar works correctly on category pages, but it does not appear on the main shop page.
I’ve already configured the sidebar under Shop Page Layout and enabled the “Filter by Categories” widget.
The settings for displaying the sidebar seem to be applied correctly, but it’s still not showing up on the shop page.
I’ve attached screenshots to show the configuration and the issue. Could you please help me resolve this issue?

Thank you for your assistance.

Best regards,

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9 Answers

Benz

Participant

March 12, 2025 at 11:20

Revised Log in

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Rose Tyler

Support staff

March 12, 2025 at 11:48

Hello,

Could you please provide FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Benz

Participant

March 12, 2025 at 11:57

Here . Thanks

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Benz

Participant

March 12, 2025 at 12:11

on Shop page it’s not visible all side bar.

On Category page, there is an issue also. I also have Filter by price and filter by attributes but fIlter by price and attributes is not showing

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Benz

Participant

March 12, 2025 at 12:38

Hi, quick update to you.

Currently the Shop page show filter by price and attribute already. still no category

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Jack Richardson

Support staff

March 12, 2025 at 17:07

Hello, @Benz,

It seems that the issue might be caused by some form of caching, possibly server-side because even the default Product categories widget (https://prnt.sc/ezNSWNLlGyGf) displays no categories -> https://prnt.sc/Py8iDJMKxRZB. Could you please, clear the server caching by contacting to your server provider and check then ?
Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

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Benz

Participant

March 12, 2025 at 17:34

Hi,

I have already cleared cache both dynamic cache and CDN. The problem is still persist

Kindly advise.

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Benz

Participant

March 12, 2025 at 18:07

here are the chat I have contacted with Server support

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Benz

Participant

March 12, 2025 at 19:22

Hi,

I’ve further check and update for you. I have switch to another theme and the category works properly. Considerably, I assume that the problem is the Xstore theme conflicting with Category on the shop page.

Kindly Advise

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