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Form reviews does not work effectively on mobile phone .

This topic has 2 replies, 2 voices, and was last updated 1 hours, 44 minutes ago ago by Rose Tyler

nabil

Participant

March 14, 2025 at 12:00

The star rating does not show up on mobile phones. Additionally, I would like to hide the ‘Value for Money’ option. Thank you very much for your time.

#437325 Copied Theme version: 9.4.8

1 Answer

Rose Tyler

Support staff

March 14, 2025 at 13:33

Hello, Nabil,

Thank you for reaching out to us.

1. It appears that tabs have been used twice https://prnt.sc/vFSqlkRmadEg , and they may display inconsistently across different devices. The comment form is part of the tabs, and WooCommerce generates star ratings based on the ID. When two review forms are present on the same page, their IDs coincide, which causes the issue. In other words, for proper functionality, the review section should appear only once on a single product page.

2. Сould you please provide screenshots to help us better understand your request regarding the ‘Value for Money’ option?

Best regards,
8Theme’s Team

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