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Problem with categories in my webshop…

This topic has 7 replies, 3 voices, and was last updated 8 minutes ago ago by S1_MIKE

S1_MIKE

Participant

March 14, 2025 at 16:11

I have a problem with categories in an online shop – shop subpage. They are not there and the products are assigned to categories, why ? Please explain, I am not able to provide access data to the site or FTP. Thank you

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6 Answers

Rose Tyler

Support staff

March 14, 2025 at 16:28

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools.

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Best Regards,
8Theme’s Team

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S1_MIKE

Participant

March 14, 2025 at 16:33

unfortunately this did not help

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Andrew Mitchell

Support staff

March 14, 2025 at 16:49

Hello, S1_MIKE,

Please provide the license you are using on the website you shared for verification.

Best regards,
8Theme Team

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S1_MIKE

Participant

March 14, 2025 at 16:59

odziez.paliwko.eu

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Andrew Mitchell

Support staff

March 14, 2025 at 17:25

Thank you for the information.

To follow Envato’s license policy, where one license is valid for one live project, we checked the details and noticed that the website you mentioned is not connected to the license you provided when creating the support request.

To help you further, please send us the current valid license used for the website you have questions about.

Thank you for your cooperation. We look forward to helping you!

Best regards,

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S1_MIKE

Participant

March 14, 2025 at 17:50

I was mistaken, the problem is on the website clothing.paliwko.eu, they do not display

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