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Urgent Assistance Needed: Product Archives Missing from Store

This topic has 2 replies, 2 voices, and was last updated 6 minutes ago ago by Rose Tyler

  • Avatar: Crispy123
    Crispy123
    Participant
    March 15, 2025 at 00:01

    Dear XStore Support,

    We have recently noticed that all product archives have disappeared from our store. There are no single products available, and everything has been removed from the shop. Please see the attached screenshot for documentation of the issue.

    This is an urgent matter, and we need immediate support to restore our products to the store. Kindly let us know how we can resolve this issue as quickly as possible.

    Thank you in advance for your prompt assistance!

    Best regards,
    Daniel Wingender
    Managing Director, CrispyCards

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    #437387 Copied Theme version: 9.4.8
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2025 at 08:32

    Hello, Crispy123,

    Thank you for reaching out to us. We understand the urgency of the issue.

    1/ Please downgrade the PHP version from 8.1 or 8.2. Not all plugins are compatible with your current version!

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    #437403 Copied
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