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Issue Accessing “Products” Tab in Dashboard

This topic has 2 replies, 2 voices, and was last updated 22 minutes ago ago by Rose Tyler

Crispy123

Participant

March 16, 2025 at 23:46

Dear Support Team,

I have an issue with my administrator account where I cannot access the “Products” tab in the dashboard. I have tried multiple browsers, but the problem persists. However, when I log in with a different administrator account, everything works fine. Could you please check if there is an issue with my account?

Thank you in advance.

Best regards,

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support staff only.

#437468 Copied Theme version: 9.4.8

1 Answer

Rose Tyler

Support staff

March 17, 2025 at 08:16

Hello, Crispy123,

Thank you for reaching out to us.

The first thing we recommend you do is to resolve the following issue: https://prnt.sc/n1U5ZGxkv89K Additionally, the following article may be useful to you – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Warm Regards,
The 8Theme Team

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