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Carousel of spotlight categories widget do not working via arrows

This topic has 7 replies, 2 voices, and was last updated 22 minutes ago ago by Tommy

Tommy

Participant

March 17, 2025 at 15:51

Hello XStore Support.

Today we have an issue with the widget “Spotlight Categories”.
If we use it we can not scroll to left and right by click on arrows.

you can open the URL from privat content and give them a try.
Only the drag and drop option to move the carousel is working, but the arrows do not have any effect.

tested with php 8.2 and php 8.3.+
Disabled all other plugins.
No caching used.
No error or warning debug log.
Server do not hit any limit (power managed server with 64GB RAM and 32 cores).
Disabled and reuploaded xstore core plugin.
Disabled and reuploaded xstore theme.
No problem in browser debug console.
Elementor general settings are in default position.

BR
Tommy

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#437611 Copied Theme version: 9.4.8

6 Answers

Tommy

Participant

March 17, 2025 at 16:01

Its a bug.
My dev unit doing a roleback and after switching elementor back to 3.27.6 everything works fine. We need a patch for elementor v 3.27.0.

BR
Tommy

#437614 Copied

Jack Richardson

Support staff

March 17, 2025 at 17:27

Dear @Tommy,

Thank you for providing the details of the issue. Our team is currently reviewing the matter, and we will release a patch as soon as we identify and implement a solution for our carousel-based widgets in Elementor.

We appreciate your patience and understanding.

Best regards,
The 8Theme Team

#437633 Copied

Tommy

Participant

March 17, 2025 at 18:17

Thank you. We will wait.

#437638 Copied

Jack Richardson

Support staff

March 18, 2025 at 10:06

Dear @Tommy,

We would like to inform you that the latest patch (#9486087) was released, so please activate it on your website. You can view the details here: https://prnt.sc/6QMtimKZYvA0.

Kindly check the media carousels to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#437706 Copied

Tommy

Participant

March 18, 2025 at 11:51

Hello Jack,

1. After installing this patch we get the same notice again.
We installing the patch again and after some time we still see: install new patch …. for the already installed patches

We do not use any caching plugin in our stage.
Is something wrong by fetching information which patch is already installed and which not?

2. Finally your patch do not solve the issue. Your patch is installed, see also attached screenshot.
After updating from elementor free 3.27.6 to 3.28.0 the carousel stopped working.

No cache used. Also no server side cache.

3. We can see another problem with the same widget:
the arrows have cropped shaddow. Why? No chance to have not-cropped arrows in bottom section?

4. The arrows jumping up and down if you scroll to right on mobile view.

BR
Tommy

#437753 Copied

Tommy

Participant

March 18, 2025 at 12:58

Please find attached again the stage login data in privat content section.

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support staff only.

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#437761 Copied
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