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Product Slider arrow not working, Main Hero slider arrow overlapping, Category structure issue

This topic has 8 replies, 4 voices, and was last updated 2 hours, 58 minutes ago ago by Generaltec

Generaltec

Participant

March 19, 2025 at 07:04

Subject: Extremely Disappointed – So Many Issues in Your Theme!

I am really frustrated with the number of issues in this theme. How can a premium theme have such basic problems?

Product Slider arrows are not working at all.
Main Hero Slider arrows are overlapping—this is a serious design flaw.
Category structure gets messed up while loading the page.
Despite adding Google Reviews, still showing after too much time.
I didn’t expect such a poor performance. This needs to be fixed ASAP! Let me know how you plan to resolve these issues.

Waiting for a prompt response!

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7 Answers

Rose Tyler

Support staff

March 19, 2025 at 07:54

Hello, Generaltec,

Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with our theme. Your feedback is very important to us, and we truly regret any frustration this has caused.

The error with the Product Slider arrows was due to a recent update of the Elementor plugin. We have already resolved the issue. To apply the fix to your website, you will need to implement the necessary patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Regarding the other issues you mentioned, we kindly ask you to provide us with screenshots and links to the relevant pages. Additionally, please grant us temporary WP-admin access so that we can investigate and assist you more effectively. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Tommy

Participant

March 19, 2025 at 07:56

Hello Rose,

your patch about category slider arrows is not working. We installed it and its not working.

We roleback elementor and with an older elementor version its working.

BR

#437831 Copied

Jack Richardson

Support staff

March 19, 2025 at 08:10

Dear @Tommy

Please, check the reply to your topic we provided to you -> https://www.8theme.com/topic/carousel-of-spotlight-categories-widget-do-not-working-via-arrows/#post-437834. Please, note that we thoroughly test all patches before recommending their installation to our customers.

Kind regards, Jack Richardson
The 8theme’s team

#437837 Copied

Generaltec

Participant

March 19, 2025 at 10:29

I have implemented all updated Patchers but
Still not working product slider?
font issues? (I have set montserrat font on backend but still footer not loaded)
Category section on homepage layout issues while page load
I have used google review plugin but it taking too much time to show review?
Too many errors in your theme very bad theme never recommended other??????

So please fix all my above issues ASAP I have shared Login detail with you in private area

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support staff only.

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Jack Richardson

Support staff

March 19, 2025 at 10:45

Dear @Generaltec,

I hope you are doing well.

Could you kindly confirm which patches have been installed? Provide us the screenshots of the installed ones. Because upon reviewing the Patch List on your dashboard, it appears that none have been activated (as shown in the following screenshot: https://prnt.sc/m5X5fi4df866).

We would appreciate it if you could activate the necessary patches as they contain the fixes for the mentioned issues you said and verify whether the issues have been resolved.

Thank you for your time and assistance.

Best regards,
Jack Richardson
8Theme Team

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Generaltec

Participant

March 19, 2025 at 11:25

yes i have applied all patcher plz check again still not fix issues????????
i have shared login with you plz check and fix all error and bugs

#437877 Copied

Generaltec

Participant

March 19, 2025 at 11:25

yes, i have applied all patches plz check again still not fix issues.
i have shared the login with you plz check and fix all errors and bugs

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