Return to previous page

My site not working because of elementor plugin.

This topic has 4 replies, 3 voices, and was last updated 5 minutes ago ago by Jack Richardson

bajirap

Participant

March 19, 2025 at 21:03

Hello , when i disable elementor my site is working but when i active site not working. how can fix this? why this happening idk.

Content is visible for topic creator and
support staff only.

#437937 Copied Theme version: 9.4.9

3 Answers

Rose Tyler

Support staff

March 19, 2025 at 21:59

Hello,

Thank you for reaching out to us.

1/ To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#437947 Copied

bajirap

Participant

March 19, 2025 at 22:17

Here you are

Content is visible for topic creator and
support staff only.

#437949 Copied

Jack Richardson

Support staff

March 20, 2025 at 09:45

Dear @bajirap,

I hope you are doing well.

Could you kindly reach out to your hosting provider and request them to check the server error logs? We have reviewed your website from our dashboard, and no visible issues were detected on our end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#438005 Copied
Viewing 4 results - 1 through 4 (of 4 total)