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Search does not search by SKU – Elementor/Theme Builders search page.

This topic has 5 replies, 3 voices, and was last updated 2 hours, 9 minutes ago ago by Krzysztof

Krzysztof

Participant

March 19, 2025 at 22:06

When searching by SKU, the search function behaves differently than when searching by text:
– In the Ajax search, when I start typing the SKU, for example “vl88”, the products matching the SKU are displayed on the list.
– However, in the standard search (using Elementor/Theme Builder search page), when I enter the same SKU, “vl88”, and press enter or click the search icon, a message appears stating that no products were found.
– Interestingly, when I search using a word or text, such as “ramka”, the search function works correctly in both places.

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4 Answers

Rose Tyler

Support staff

March 20, 2025 at 08:22

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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Krzysztof

Participant

March 20, 2025 at 09:22

please see priv area

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Andrew Mitchell

Support staff

March 20, 2025 at 09:44

Hello, Krzysztof,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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Krzysztof

Participant

March 20, 2025 at 09:51

Unfortunately, FTP is not available on our server for security reasons. Please refer to the private section for more information as I provided you a workaround.
Furthermore, I have disabled the caching plugin and turned off the CDN, so you should be able to view all changes without any caching.

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