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Why header logo displayed at the top…..

This topic has 6 replies, 3 voices, and was last updated 4 minutes ago ago by Tony Rodriguez

wilhem

Participant

March 20, 2025 at 09:05

Hi, I am using xstore theme and I have two issues
1. When I click on the Mobile Menu/search pop, It seems that the logo and cart/account are on the topmost layer.(1.jpg 2.jpg)
2. After I click the mobile menu, I can still click the cart and open the cart’s off-canvas(3.jpg). Can I change the Settings to fix this

you can review my website

thank you

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#437990 Copied Theme version: 9.4.8

5 Answers

Jack Richardson

Support staff

March 20, 2025 at 10:31

Dear @Wilhem,

Upon conducting a brief inspection, we have identified that the container of the header has a “z-index” value set to “9” (as shown in the following screenshot: https://prnt.sc/zkWTpopdERYm). This configuration appears to be the primary cause of the issue you described in your topic.

If possible, we kindly ask you to reset this value by following the details provided in the next screenshot: https://prnt.sc/JPQKGFM2XsE7. Please reset the value to empty one as indicated.

However, if you are unable to make this adjustment on your own, we would appreciate it if you could provide us with “temporary WP-Admin access” so that we can review your settings directly.

To grant WP-Admin access, please create a new user account with an “Administrator” role via your WordPress Dashboard. Once the account has been created, kindly share the “username and password” with us securely through the “Private Content” section.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

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wilhem

Participant

March 20, 2025 at 17:58

Thank you very much

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wilhem

Participant

March 21, 2025 at 07:16

Friend, I have another problem, I have edited the template of the single product page
https://prnt.sc/D_6SZo2rDdtv

But the product page on mobile has not changed
You can use your phone to look at this link, because the computer is normal

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Jack Richardson

Support staff

March 21, 2025 at 08:26

Dear @wilhem,

We kindly request our customers to submit separate topics for different questions to ensure efficient support. However, since you have already asked your question here, we have tested the product URL on a mobile device, and it appears to be displayed correctly. Please find the attached video for reference.

If you are experiencing specific issues with the single product layout on mobile devices, we would appreciate it if you could provide more details, such as screenshots, videos, or a clear description of the issue. This will help us better understand and assist you effectively.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

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Tony Rodriguez

Support staff

March 28, 2025 at 18:28

Dear wilhem,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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