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Checkout page issues from reply 437394 have returned

This topic has 6 replies, 2 voices, and was last updated 10 hours, 1 minutes ago ago by Luca Rossi

Kingsley

Participant

March 22, 2025 at 12:17

Hi,

The issue with payment options disappearing seems to have come back. Here is a video.

https://drive.google.com/file/d/1X6fbaXOlOIJuf91OxGwSXjZ9Gb9bcBqY/view?usp=drivesdk

Regards,

Kingsley

#438298 Copied Theme version: 9.4.8

5 Answers

Luca Rossi

Support staff

March 24, 2025 at 10:16

Dear @Kingsley,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

#438398 Copied

Kingsley

Participant

March 25, 2025 at 00:03

Also these distorted links keep happening. How much for you to fix everything?

Files is visible for topic creator and
support staff only.

#438507 Copied

Luca Rossi

Support staff

March 25, 2025 at 05:44

Dear @Kingsley,

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#438510 Copied

Kingsley

Participant

March 25, 2025 at 13:57

Seems like im having a ton of issues with this. Now I had an order come in (#1209) and it says processing when no payment has been made. How is that even possible?

I dont want any customizations I just want all these glitches and issues fixed it’s messing up sales.

#438653 Copied

Luca Rossi

Support staff

March 26, 2025 at 06:34

Hi @Kingsley,

Can you test the plugin conflicts first?

You can disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know how it goes!

Best Regards,
8Theme’s Team

#438709 Copied
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