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Add to Cart via mobile does not work, shopping cart empty

This topic has 13 replies, 3 voices, and was last updated 4 days, 2 hours ago ago by Andrew Mitchell

Shafi

Participant

March 23, 2025 at 09:16

Hi. For some reason, when I use the website via mobile browser and add a product to the cart. The cart shows that it has 1 product. But when I click on the cart icon, it says, there are no products in your shopping cart

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#438334 Copied Theme version: 6.5.1 WooCommerce version: 6.7.2

12 Answers

Alex Carter

Support staff

March 24, 2025 at 08:42

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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Shafi

Participant

March 29, 2025 at 11:05

Please see the video here that explains the issue

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Shafi

Participant

March 29, 2025 at 11:07

Posted private content

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Shafi

Participant

March 29, 2025 at 11:22

I also notice some fatal errors .. see private content

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Shafi

Participant

March 29, 2025 at 11:27

By the way, the behaviour i am demonstrating in video is happening irrespective of the end user device

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Alex Carter

Support staff

March 29, 2025 at 12:21

Hello,

Thank you for the video.

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Shafi

Participant

March 29, 2025 at 12:58

FTP details sent via private content

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Alex Carter

Support staff

March 29, 2025 at 14:35

Hello, Shafi

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Shafi

Participant

March 29, 2025 at 19:56

Please could you urgently look into it as it is hurting the business

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Andrew Mitchell

Support staff

March 31, 2025 at 11:15

Hello, Shafi,

We have investigated the issue and found that it occurs even when using the default theme and without any third-party plugins activated. This suggests that the problem may be related to a modification in WordPress, a database optimization, or most likely, something connected to the server environment.

We kindly recommend contacting your hosting provider to check whether there are any limitations on the number or size of AJAX requests on the server.

Additionally, while testing with the default theme, we discovered another issue: it is not possible to add two different products to the cart. When a new product is added, the previous one is automatically removed. Furthermore, the newly added product appears only on the current page and does not show up on the cart page.

Best regards,
8Theme Team

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Shafi

Participant

March 31, 2025 at 21:25

I am sorry, I do not agree with your assessment. I have recreated the site using another theme and it works fine. Please see private message

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Andrew Mitchell

Support staff

April 1, 2025 at 10:09

Hello, Shafi,

We would like to inform you that the Royal theme is functioning correctly on the temporary (staging) site you have replicated. At your convenience, please review and confirm this on your end. It is possible that the issue may be related to other settings specific to your live site.

Additionally, we have prepared a video for your reference, which demonstrates that the issue is also present on your main site when using the default theme. However, this issue does not occur on the staging site, regardless of whether our theme or another theme is active. The video has been uploaded to the private content area for your review.

Best regards,
The 8Theme Team

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