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Locotranslate gives Critical error when creating a translation

This topic has 14 replies, 2 voices, and was last updated 2 days, 2 hours ago ago by Alex Carter

Kulimary

Participant

March 27, 2025 at 19:36

Hello

I want to create a translation to finalize my website but when i choise my language and click start Translating it gives me a “there has been a critical error”,

I tried deactivating all plugins and it still gives me this error.

How do i fix it?

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#438925 Copied Theme version: 9.4.9

13 Answers

Alex Carter

Support staff

March 28, 2025 at 08:45

Hello, Kulimary,

Thank you for reaching out to us.

Please read this article – https://localise.biz/wordpress/plugin/faqs/printf-errors

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#438958 Copied

Kulimary

Participant

March 30, 2025 at 11:27

Hello

I created a user for you

Best Regards
Kulimary

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Alex Carter

Support staff

March 31, 2025 at 07:30

Hello, Kulimary,

We appreciate your prompt response.

1/ We have reviewed the issue, and under WooCommerce > Status > Logs, we found an error related to a third-party plugin. Please refer to the following screenshot for more details: https://prnt.sc/2skpD8KhLc6E

We kindly recommend disabling this plugin and reaching out to the plugin’s official support team for further assistance.

2/ Additionally, we have successfully uploaded the translation files for both the theme and the Core plugin to your website without any issues. Please navigate to the appropriate section in your dashboard to verify the changes.
Loco Translate > Themes > XStore > edit translation;
Loco Translate > Plugins > XStore Core > edit translation.

Should you require any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

#439213 Copied

Kulimary

Participant

March 31, 2025 at 14:12

Thank you for your quick reply

I tried to chance the name of the “Cart” to “Kosár” in my language however no matter where I change the name of it, it does not affect it on live site.

Am I doing something wrong?

I’M sending the screenshots

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Alex Carter

Support staff

March 31, 2025 at 14:24

Hello, Kulimary,

Thank you for reaching out to us.

https://prnt.sc/eVC0p4e8VqWH We kindly request that you provide the correct wp-admin access credentials.

Warm Regards,
The 8Theme Team

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Kulimary

Participant

March 31, 2025 at 14:39

Im sending the new password

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Alex Carter

Support staff

March 31, 2025 at 14:54

Hello, Kulimary,

We appreciate your prompt response.

We’ve re-saved settings for you – https://prnt.sc/czEuNjtxhU5J Please clear cache and check the result.

Best Regards,
8Theme’s Team

#439305 Copied

Kulimary

Participant

March 31, 2025 at 22:35

Thank you for the assist

However it seem the effects of my translations are no applying as intended for example on the cart/check-out page I’m not able to translte evrything with elementor and the changes made with locotranslate doesnt apply correctly. ( If something is in English like for example “your order” on cart page it is because i wasnt able to translate it via locotranslate/elementor).

Also where can I translate the popup wish list and compare ? I manage to translate the shop cart popup but i dont know how i did it.

and finally the breadcrumps also dont show the correct language I tried to change it to no vial.

To be sure I’m supposed to apply these translations in the locotranslate themes section right?

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Kulimary

Participant

March 31, 2025 at 22:36

attaching screenshots for clarity

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Alex Carter

Support staff

April 1, 2025 at 08:49

Hello, Kulimary,

Thank you for reaching out to us.

https://prnt.sc/hXCQkzYf5OjE – Woocommerce plugin translation https://prnt.sc/QZLpjkhXtilw > https://prnt.sc/yq2YdMIaBt6W

https://prnt.sc/mFgX0oh1r4jS

https://prnt.sc/fNGkn_oO3f79 – In order to investigate further, we kindly ask that you provide us with temporary FTP access. Please include the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type (e.g., SFTP, FTPS)

If you’re unsure how to create or locate these credentials, we recommend contacting your hosting provider. They will be able to assist you in setting up the necessary access.

Best Regards,
8Theme’s Team

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Kulimary

Participant

April 1, 2025 at 09:29

Sending FTP credentials

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Alex Carter

Support staff

April 1, 2025 at 10:17

Hello, Kulimary,

We would like to inform you that we are currently experiencing difficulties accessing your website. Please refer to the following screenshot for reference: https://prnt.sc/j4E4uEFiVQQt The site appears to be unresponsive and is displaying a “took too long to respond” error.

We kindly recommend that you contact your hosting provider to investigate and resolve this issue at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#439371 Copied

Alex Carter

Support staff

April 1, 2025 at 10:20

Hello, Kulimary,

We’ve regenerated .pot files.

We would like to inform you that the .POT files have been regenerated. Kindly review and translate the necessary strings in the following locations:
– Loco Translate > Plugins > XStore Core
– Loco Translate > Themes > XStore

Best regards,
8Theme’s Team

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