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Elementor Objects Loading Slowly/Loading Deferred

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Luca Rossi

Rudi Swarts

Participant

April 5, 2025 at 20:53

Hi Support,

Please assist with the performance issue we are experiencing on this un-launched site: https://www.celleanser.co.za

The Elementor objects and containers take very long to load and show a spinning wheel once you scroll into view (almost like lazy loading or a delayed loading is enabled).

The demo site at the following link does not load slowly or load differently: https://xstore.8theme.com/elementor/demos/beauty-and-cosmetics/

I have completed the following troubleshooting:

1. Disabled WP Rocket caching plugin, and all other plugins
2. Disabled Elementor’s Caching feature
3. Increased PHP memory to 1024M and PHP Max Input Vars to 3000
4. See attached system info

Could you please urgently assist with resolving this performance issue?

Thank you.

Kind regards,
Rudi

Please, contact administrator
for this information.

#439919 Copied Theme version: 9.4.6

3 Answers

Luca Rossi

Support staff

April 7, 2025 at 07:56

Dear @Rudi Swarts,

We hope this message finds you well.

We have occasionally encountered an error while accessing your website. Please see the screenshot for reference: https://prnt.sc/IseAnXO1ICJ6.

It appears that the issue may be related to your hosting provider’s database. We kindly suggest reaching out to your hosting support team to investigate and resolve the matter.

Should you need any further assistance from our side, please do not hesitate to let us know.

Best regards,
The 8Theme Team

#439997 Copied

Rudi Swarts

Participant

April 11, 2025 at 08:13

No, it is not the hosting provider. Please check again. The theme is extremely slow, even when applying all VPS resources. Your demo loads much faster, and there is definitely an issue with the imported theme/template

#440427 Copied

Luca Rossi

Support staff

April 11, 2025 at 08:19

Dear @Rudi Swarts,

Please be advised that website speed optimization is not included within the scope of our standard support services. However, we would be happy to point you in the right direction.

We recommend reviewing the following resources, which offer valuable guidance on enhancing your website’s performance:

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore
– https://elementor.com/help/speed-up-a-slow-site/

Alternatively, if you require more in-depth assistance, you are welcome to request a professional optimization service from our development team. To do so, please submit a request via our Customization Panel at: https://www.8theme.com/account/#etheme_customization_panel. Kindly note that customization services are subject to additional fees.

Thanks for understanding!

Best regards,
The 8Theme Team

#440428 Copied
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