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I made a purchase and payment received but status still showing as pending payment

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Luca Rossi

  • Avatar: Outgrowth
    Outgrowth
    Participant
    April 9, 2025 at 13:05

    Hey i made payment At Woo status changed ”pending payment” even though the payment was done and received. Kindly check what’s the case here

    #440271 Copied
    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    April 10, 2025 at 06:54

    Dear @Outgrowth,

    We hope this message finds you well.

    Upon reviewing the WooCommerce logs, we did not find any errors. Additionally, we have confirmed that the status of the order has already been updated to “Processing”: https://prnt.sc/M5oKtPU94_Iw.

    Could you please confirm if everything is now functioning as expected on your end?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #440313 Copied
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