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Cloud zoom doesn't work and click for next image

This topic has 8 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

zeny

Participant

February 20, 2015 at 23:05

Hello,
the cloud zoom doesn’t work anymore, now opens a lightbox by clicking on the image in the product page.
How can i recover the cloud zoom? please reference for this image

http://screencast.com/t/9rknwtf9NBL

Reagards

#44226 Copied

7 Answers

Eva Kemp

Support staff

February 20, 2015 at 23:08

Hello,

Please provide us with wp-admin panel credentials in Private Content.
Thank you.

Regards,
Eva Kemp.

#44229 Copied

zeny

Participant

February 20, 2015 at 23:11

Sure

Please, contact administrator
for this information.

#44231 Copied

Eva Kemp

Support staff

February 20, 2015 at 23:27

Hello,

As I see zoom is working but zoom window is too big. That is caused by original image sizes. They are too small.
Your original product images should have 1 425px × 1 900px dimensions approximately.
You need reupload the images with higher resolution.
Please try it.

Thank you.
Regards,
Eva Kemp.

#44240 Copied

zeny

Participant

February 20, 2015 at 23:53

Ok thanks I’m going to check

#44246 Copied

Eva Kemp

Support staff

February 21, 2015 at 00:50

Hello,

You’re welcome.

Regards,
Eva Kemp.

#44250 Copied

isaac_mx

Participant

February 25, 2015 at 01:55

Hello,
Same thing is happening here, no zoom, next image and wishlist, i’m already check images sizes on woocommerce and IDstore settings. I leave you credentials just in case. I gotta say that the whole thing is in spanish.
Regards
Isaac

Please, contact administrator
for this information.

#45198 Copied Theme version: 3.6 WooCommerce version: 2.3.5

Eva Kemp

Support staff

February 25, 2015 at 09:41

Hello @isaac_mx,

Please update the theme to 3.7 version and create a back up before update.

Thank you.
Regards,
Eva Kemp.

#45236 Copied
Tagged: best selling woocommerce themes, cloud zoom, ecommerce, next image, persuasive, woocommerce
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