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Menu reponsive Mobile does not work - by rleclerc

This topic has 10 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

rleclerc

Participant

March 5, 2015 at 21:41

Hello Eva,

After installation of the Theme and WooCommerce, my Menu for Mobiles does not open or work. What did can be?

Another problem is with the Toggle does not work.

Can you tell me if the Visual Composer does not work if I do not register it.

* sorry for my English, I’m using translators.

Please, contact administrator
for this information.

#47717 Copied Theme version: 1.7

9 Answers

Brian Johnson

Member

March 6, 2015 at 09:55

1.All neccessary plugins which are included in our theme are already registered for you because we purchase the Extended License for each of these plugins and if you would like to update the plugins please visit https://www.8theme.com/download-plugins/ to download the latest versions. Then switch to your server with FTP. Copy extracted plugins folders into wp-content/plugins/.The plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin only for the customers to get automatic updates and support directly from plugin developers.

2. Please provide us with ftp and wp-admin credentials in private content to check the issue.

With best regards
Brian Johnson

#47781 Copied

rleclerc

Participant

March 6, 2015 at 15:44

OK, thanks for the feed back, below the requested data.

Please, contact administrator
for this information.

#47942 Copied

Brian Johnson

Member

March 6, 2015 at 16:25

Hello please disable security options temporary to allow us enter the wp-admin panel.

With best regards
Brian Johnson

#47958 Copied

rleclerc

Participant

March 6, 2015 at 16:29

How do I do this? Through ADM Panel? Or through Code?

#47959 Copied

Eva Kemp

Support staff

March 6, 2015 at 17:06

Hello,

Sorry, but we can’t access FTP account.
Please check login details.

Thank you.
Regards,
Eva Kemp.

#47978 Copied

rleclerc

Participant

March 6, 2015 at 17:20

OK, already checked the FTP access. Here I am usually entered using these credentials.
Infos in Modo private!

Please, contact administrator
for this information.

#47983 Copied

rleclerc

Participant

March 6, 2015 at 17:22

Please pay attention that we are the Theme installed in the /comprar
Thank you for support

#47985 Copied

Brian Johnson

Member

March 10, 2015 at 17:44

Sorry . We are still unable to pass security.Please see the screenshot:http://prntscr.com/6f3fkw.

With best regards
Brian Johnson

#48628 Copied

Eva Kemp

Support staff

March 11, 2015 at 15:16

Hello,

Sorry for a delay.
The bug with mobile menu will be fixed in the next theme update. Please take our apologies for inconveniences.
The update will be produced very soon.

Thank you for your patience and understanding.

Regards,
Eva Kemp.

#48791 Copied
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