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Shipping methods don't appear in checkout page for Internet Explorer

This topic has 23 replies, 4 voices, and was last updated 10 years, 5 months ago ago by Eva Kemp

Susana

Participant

May 27, 2014 at 11:51

Hi 8theme team,

I’m having troubles with checkout page. It seem that shipping methods is not visible on Internet Explorer.

Also, the option of login from checkout page doesn’t work.

Could you help me to fix it? I Attach the credentials below.

Thank you very much,
Susana

Please, contact administrator
for this information.

#5076 Copied

22 Answers

Eva Kemp

Support staff

May 27, 2014 at 13:55

Hello,

We’ve checked the site and Shipping methods are visible on our side. Please provide us with the link of the exact page where the problem is and a screenshot of what you’re getting.

Regards,
Eva Kemp.

#5111 Copied

Susana

Participant

May 27, 2014 at 14:54

Hi Eva,

I notice that the option of “Hide shipping costs until an address is entered” were actived. Thanks for your help. :S So sorry.

Also, this option below is not working on the same checkout page.

Sind Sie bereits Kunde? Bitte zum Einloggen hier klicken (Returner customer? login)

Thank you very much,
Susana

#5125 Copied

Olga Barlow

Support staff

May 28, 2014 at 08:03

Hello,
In your style.css mentioned version 2.2. So, either you have updated only some files or have not updated theme correctly, because there are a lot of files from old theme version. Returning customer form does not work, because some code was missing in old version of etheme.js. We have added necessary code, but keep in mind you may face some other issues if theme was not updated.
Probably you made some changes in template files and site is very nice, but we recommend to place any changes in child theme to be sure that you do not break basic theme functions.

Regards,
Olga Barlow

#5197 Copied

Susana

Participant

May 28, 2014 at 08:10

Thank you very much for your your help, I’m really grateful. I’ll follow your advise.

Thank you Olga
Regards,
Susana

#5199 Copied

Jack Richardson

Support staff

May 28, 2014 at 08:22

Hello,

You’re welcome!

Regards,
Jack Richardson

#5202 Copied

Susana

Participant

May 29, 2014 at 08:58

Hi,
This issues were solved, but I notice that when you want to create an account as a customer the link redirect you to english page version. This didn’t happen before, how Can I fix it whithout edit/modify account’s code?
Thank you
Regards,
Susana

#5361 Copied

Jack Richardson

Support staff

May 29, 2014 at 13:47

Hello,

Did you create page for registration? If yes, how is it called in German in your WP Administration panel?

Regards,
Jack Richardson

#5386 Copied

Susana

Participant

May 29, 2014 at 14:03

Hello Jack,
Yes,I did, I translated “register page” and I duplicated content (shortcodes…). It’s called “Konto-anlegen // https://dressaddict.de/konto-anlegen/ “.
Thank you
Regards,
Susana

#5389 Copied

Eva Kemp

Support staff

May 29, 2014 at 18:48

Hello,

Try to check the link in your database using PhpMyAdmin or some other control panel you use with your hosting provider.

Regards,
Eva Kemp.

#5429 Copied

Susana

Participant

May 30, 2014 at 09:16

Hi Eva,
I’ve tried searching it in PHPmyadmin panel but I couln’t find it. I’ve tried deleting register pages and return to create it, and now,it shows the error 404 because the permalink is register-2, and I can’t change it now…
Please, help me, This shop is going to be open in two days, I’m not able to do it alone… Please, could you help me to fix it? I will be really greated.

Thank you, Regards,
Susana

Please, contact administrator
for this information.

#5462 Copied

Eva Kemp

Support staff

May 30, 2014 at 13:13

Hello,

I’ve removed the deleted pages from Trash and changed the links.
We recommend you to create a ticket at https://support.8theme.com/ regarding the link redirection issue and our specialists will look into it more deeply.

Regards,
Eva Kemp.

#5483 Copied

Susana

Participant

June 3, 2014 at 08:21

Hi,
Firstly thank you for fix the permalink problem. I contacted with support8team without succeded in fixing it. Nobody answered me, and this shop must be open yet.
Please, I need to solve this problem. I don’t know how to fix it. Could you tell me if I have to change something in my database, what, where, and how Can I do it?
Thank you for you time,
Susana

#5755 Copied

Jack Richardson

Support staff

June 3, 2014 at 09:07

Hello,

You have to wait. Technical support responds within 48 hours after application receipt.

Regards,
Jack Richardson

#5762 Copied

Susana

Participant

June 12, 2014 at 08:50

Hello,
I continue with the same problem of the link “Register” (you can try again to see: https://dressaddict.de/ – Anmelden) It goes to english version register instead of german resgister. I only need to know, how I can fix it. Where is the code, or the redirect path. Is it a Javascript? or Php?. I need to know where is programmed this sentence to modify it.
I’ve been waiting for 10 days to have a reply from support8team as you told me. The shop it’s open to public, it function very well, it only have this little issue.

Thank you for your time, I’m looking forward to have a reply.

Susana.

#6827 Copied

Susana

Participant

June 12, 2014 at 15:39

Hi, I notice that “I forgot my password” is not working correctly. It sends you an email, but when you click the link to reset password it returns to login page instead of going to reset password page.
Please, Could do you help me to fix it?
Regards,
Susana

#6894 Copied

Eva Kemp

Support staff

June 13, 2014 at 10:57

Hello,

Have you changed the password to wp-admin panel? We’re unable to log in now.
Please resend the credentials to us.

Regards,
Eva Kemp.

#6970 Copied

Susana

Participant

June 13, 2014 at 11:52

Please, contact administrator
for this information.

#6975 Copied

Susana

Participant

June 13, 2014 at 11:58

Hi,
I notice some changes in the page, have you been working on fixing the page? I notice that shopping bag is not working correctly, when you add some product, the top bar change, and it doesn’t show shopping bag widget, only show the icon. It’s a strange behaivor.

Regards,
Susana

#6976 Copied

Susana

Participant

June 23, 2014 at 08:55

Hi eight team,
I’ve been trying to solve this problem since 3 weeks ago. I’m very concerned about it. It seems that this topic is not of your interest, but this problem appears at the moment that you fixed another problem.
Futhermore, the link my account has the same problem, it goes to the english version.

We notice that something is wrong in the function “etheme_tpl2id()”, but I don’t know how to solve it. Some of the theme queries doesn’t recognize differents languages.
Please, could you try to solve it?

Thank you,
Susana

#7738 Copied

Eva Kemp

Support staff

June 23, 2014 at 14:03

Hello,

We’re very sorry for such long delay, but we couldn’t understand what caused the problem. Currently the Register link is redirecting to German page version.
Also we recommend you to contact wpml support, they may suggest you some solution.

I’ve tested the link to restore password and it redirects to the page where you’re suggested to enter a new password.
Was this issue resolved?

Regards,
Eva Kemp.

#7786 Copied

Susana

Participant

June 25, 2014 at 11:41

Hi,
Yes, now is redirecting to German version because I deactive English version (English page is in Draft status), but this is not the final solution, I need to have the two versions ready to funtion well.

Also, I contact to WPML support, they will contact you to work together so fix this issue. They told that some of the theme queries doesn’t recognize differents languages.

I succeded in fixing “reset password” alone, thank you.

Please, WPML contact is going to contact with you, maybe you could colaborate to fix this issue.

Thank you,
Susana

#8066 Copied

Eva Kemp

Support staff

June 25, 2014 at 12:58

Hello,

We’re looking forward to the email from WPML support team and we’ll be glad to cooperate with them.

Regards,
Eva Kemp.

#8068 Copied
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