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Related Products not showing like in demo

This topic has 10 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

robphat

Participant

March 22, 2015 at 02:54

Your demo has Related Products under the main content like here: http://keministries.com/shop/accessories/fashion-demo-accessories-5/

My theme options are set to display Related Products. See here: http://awesomescreenshot.com/00a4oqxa3e

But Related Products are not showing on the new products I am adding, as you can see here:
http://keministries.com/shop/anointing-oil/myrrh-anointing-oil/

I do have Linked Products > Cross Sells set up on the Product Page, as you can see here: http://awesomescreenshot.com/06b4oqxk22

So how do I get the Related Products to show below the product info on the product page? Is it not with Cross Sells in Linked Products?

Please advise.

Thanks,
Rob

#51467 Copied Theme version: 1.7.1 WooCommerce version: 2.3.7

9 Answers

Eva Kemp

Support staff

March 22, 2015 at 20:31

Hello,

Your site is under maintenance mode.
Please give wp-admin access to check the issue.

Thank you.
Regards,
Eva Kemp.

#51539 Copied

robphat

Participant

March 31, 2015 at 15:28

My apologies for the delayed reply. You can log in with this:

Please, contact administrator
for this information.

#53615 Copied

Eva Kemp

Support staff

March 31, 2015 at 18:34

Hello,

Cross-sell products that you set are displayed only on Cart page. To have related products shown you need add up-sells.
Also related products are loaded from one category. As I see the product “Myrrh Anointing Oil” is added to the category “Anointing Oil” and it’s the only product in this category. So you need add more products to the categories to have related products shown.

Regards,
Eva Kemp.

#53694 Copied

robphat

Participant

March 31, 2015 at 18:41

I don’t necessarily want to upsell anything, and the related products I want to suggest are not in the same category as the product whose pay they are on.

Specifically, this site is selling oils and candles. Oils are one category and candles are another category.

There are also different fragrances, which are available for candles and oils. So if someone is buying a Myrrh candle, I want to suggest that they also buy a Myrrh oil.

So would the best way to be to create another category called Myrrh, and would that make the related products show on the single product page?

#53703 Copied

Eva Kemp

Support staff

March 31, 2015 at 21:25

Hello,

Please read Woocommerce documentation how related products work:
http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/
As you can see:

Related products can not be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

Regards,
Eva Kemp.

#53728 Copied

robphat

Participant

March 31, 2015 at 22:09

OK thanks. So the related products or upsales I set in Product > Edit only shows in the cart?

#53732 Copied

Eva Kemp

Support staff

April 1, 2015 at 09:12

Hello,

Cross-sells are shown on the Cart page and up-sells are shown on a single product page with the title “You may also like”.

Regards,
Eva Kemp.

#53770 Copied

robphat

Participant

April 1, 2015 at 18:12

Ok thanks.

#54032 Copied

Robert Hall

Support staff

April 1, 2015 at 18:36

Hello,

You’re welcome!

Regards,
Robert Hall.

#54039 Copied
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