This topic has 19 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Olga Barlow
I purchased your theme, after installing the them I try to install the plugins.
I can’t install the plugin Ultimate Addons for Visual Composer, appears “not compatible header”
However when I installed woocommerce it appeared “Allowed memory size of 67108864 bytes exhausted (tried to allocate 431480 bytes) in /home/holiveira/public_html/sanelkit.com/wp-admin/includes/admin.php on line 43 “, know i don’t have access to the backend.
Can you help?
Thank you
Hello,
In this case you need to increase the values of memory_limit.
Regards,
Robert Hall.
Hello,
Can you tell me how can I increase the values of memory_limit?
What file i need to increase.
Will that solve the plugin Ultimate Addons for Visual Composer problem?
Thank you.
Hello,
You need contact your host concerning this issue and ask them to increase memory_limit value.
Regards,
Eva Kemp.
Thank you for your help, I have talk to my host and they are looking.
I also can’t install the plugin Ultimate Addons for Visual Composer, it appears erro and the message “not compatible header”. It is also the same memory problem?
Best regards.
Hello,
Please provide us with the access to wp-admin panel and FTP to check the plugin installation.
Thank you.
Regards,
Eva Kemp.
Hello,
I don’t have acess to wp-admin, it still says “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 431480 bytes)”
I have talk to my host provider you said I already have 64mb, I don’t understand why it’s so difficult to install the theme and woocommerce.
Best regards
Hello,
Please ask your host to increase memory_limit value to 128M.
Thank you.
Regards,
Eva Kemp.
Hello,
My host has made the necessary changes so the wordpress is again working, but Ultimate addons for Visual Composer is still not working, can you help me?
Best regards
Hello,
Sorry, but your credentials isn’t correct. Please provide us again.
Regards,
Robert Hall.
Hello,
Sorry about that I have correct that situation.
Best Regards
Hello,
Please provide us with FTP credentials as well.
Thank you.
Regards,
Eva Kemp.
Hello,
I have provided with ftp acess.
Best Regards
Hello,
As I see your memory_limit is still 64 MB.
Also you need to increase the values of upload_max_filesize and post_max_size.
Regards,
Robert Hall.
Hello,
Is that the reason for the plugin error in installation?
Very similar so. Also about Requirements is described in our documentation.
https://www.8theme.com/demo/docs/woopress/index.html#!/installation_upgrade
Regards,
Robert Hall.
That makes no sense, the plugin erro says it’s with the header and not with 128mb.
In the documentation you recommend 64mb and not 128mb.
In the themeforrest store where I bought the theme there isn´t an indication of 128mb necessary.
Hello,
You can leave 64 MB for memory_limit but the more memory is the better.
In the documentation our recommend is Upload_max_filesize no less than 20M.
Also the same size will be better for post_max_size.
Here is screenshot from your php info – http://prntscr.com/6qailj
Regards,
Robert Hall.
Hello,
Take our apologies for the inconvenience. Have you sorted out or you problem still persists?
Regards, Olga Barlow
Tagged: allowed, memory, optimization, size, templates, woocommerce, wordpress
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