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WooCommerce don´t open Tabs - by Finkster

This topic has 12 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Finkster

Participant

March 31, 2015 at 08:57

Hello dear EightTheme-Team,

i have a little problem with the tabs in the product pages of WooCommerce. When I press on a tab the anchor link is shown in the adress line, but the tab itself won´t open. Also the site “jumps” down to the place where the tab should appear.

Do you know what the problem could be?

With best regards,
Finkster

Please, contact administrator
for this information.

#53465 Copied

11 Answers

Eva Kemp

Support staff

March 31, 2015 at 09:39

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#53475 Copied

Finkster

Participant

March 31, 2015 at 12:25

Hello,

please feel free to take a look.
Also the accordion in the “stores” won´t work, maybe there is a conflict with another plugin?

Thank you very much for your help,
Finkster

Please, contact administrator
for this information.

#53532 Copied

Robert Hall

Support staff

March 31, 2015 at 12:41

Hello,

You’re using old theme and plugins versions. Please update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#53541 Copied

Finkster

Participant

March 31, 2015 at 13:54

Hello Robert,

I just updated the two plugins and the template itself.
Sadly the problem is still there, can you take a closer look?

Thank you,
Finkster

#53584 Copied

Eva Kemp

Support staff

March 31, 2015 at 15:14

Hello,

Your FTP credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#53610 Copied

Finkster

Participant

April 1, 2015 at 07:48

Hello,

can you try it again, I gave you the wrong user name, sorry.

Thank you,
Finkster

Please, contact administrator
for this information.

#53753 Copied

Eva Kemp

Support staff

April 1, 2015 at 10:29

Hello,

Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#53794 Copied

Finkster

Participant

April 1, 2015 at 13:20

Hello Eva,

thank you very much for your response.
Sadlys now the whole page looks totaly weired, like there are some CSS problems.

With best regards,
Benedikt Voigt

#53834 Copied

Eva Kemp

Support staff

April 1, 2015 at 17:20

Hello,

I’ve recreated .htaccess file.
Please check the site now.

Regards,
Eva Kemp.

#54007 Copied

Finkster

Participant

April 2, 2015 at 07:36

Hello Eva,

everything looks fine and runs perfect, thank you very much!

With best regards,
Finkster

Please, contact administrator
for this information.

#54105 Copied

Eva Kemp

Support staff

April 2, 2015 at 09:57

Hello,

You’re welcome.
The solution of the problem was I just reuploaded theme files. That’s all.

Regards,
Eva Kemp.

#54135 Copied
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