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Won't reconize my Logo File - by stiefelmann

This topic has 4 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

  • Avatar: stiefelmann
    stiefelmann
    Participant
    April 9, 2015 at 17:31

    Hello,

    I had the theme installed on the temp url and everything was working great.
    Last night I launched the site and now it won’t recognize my logo file, some of the color settings.

    The development site is at http://50.116.105.29/~ultimarep/ and the current site url is ultimareplenisher.com _ I had to put the site under maintenance… because it does not look like the new one…

    I am using a the child theme and there is a SSL certificate installed on the domain.

    I tried to set back to the parent theme and change the logo and some of the color settings there and it also did not work…

    #56060 Copied Theme version: 1.4 WooCommerce version: 2.3.7
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    April 9, 2015 at 19:11

    Hello,

    Please provide us with wp-admin panel and FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #56076 Copied
    Avatar: stiefelmann
    stiefelmann
    Participant
    April 9, 2015 at 22:22

    See on private content…
    All settings have return to default.
    Turn off and on plugins… and still… does not work

    Please, contact administrator
    for this information.
    #56099 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    April 10, 2015 at 09:27

    Hello,

    Some plugin is causing the issue.
    Please disable them one by one to find it out.

    Thank you.
    Regards,
    Eva Kemp.

    #56146 Copied
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