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Error: jCarousel and arrow down/arrow up problem on product pictures

This topic has 8 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

Gartenbrunnen

Participant

April 10, 2015 at 08:50
Hello!

We are having problems with the theme in combination with the Email Inquiry & Cart Options Plugin (from a3rev). Email Inquiry doesn’t work on 50% of our product pages.

An example (the button “Produktanfrage” is the inquiry button):

Works on this pages:

http://www.slink-ol.de/produkte/brunnen-aus-zink/wasserobjekt-zinkart-wassertisch-oval/

http://www.slink-ol.de/produkte/brunnen-aus-edelstahl/gartenbrunnen-edelstahlbrunnen-quadro-saulen/

http://www.slink-ol.de/produkte/brunnen-aus-edelstahl/wasserfall-stele-edelstahl-60-solo/

Doesn’t work here:

http://www.slink-ol.de/produkte/brunnen-aus-corten/gartenbrunnen-cortenstahl-schale/

http://www.slink-ol.de/produkte/brunnen-aus-edelstahl/springbrunnen-edelstahl-wasserobjekt-toronto/

http://www.slink-ol.de/produkte/brunnen-aus-zink/komplettbrunnen-zink-kubus-tisch/

The a3rev support says it’s an theme problem:

With the products with no arrow down/arrow up at the product pictures gallery there is no problem. When there are more pictures an the is an arrow down/arrow up area the Email Inquiry Button doesn’t work anymore.

When there are up and down arrows for the product pictures theres a javascript error from the idstore theme:
```
Error: jCarousel: No width/height set for items. This will cause an infinite loop. Aborting...
http://www.slink-ol.de/wp-content/themes/idstore/js/jcarousel.js?ver=4.1.1
Line 16
```
Thanks for an quick answer in advance!

Kind regard
#56139 Copied Theme version: 3.7 WooCommerce version: 2.3.7
7 Answers

Robert Hall

Support staff

April 10, 2015 at 09:28

Hello,

Sorry, but we don’t provide support for third-party plugins and we don’t guarantee full compatibility with them.

Regards,
Robert Hall.

#56148 Copied

Gartenbrunnen

Participant

April 10, 2015 at 09:33

Hello!

I know, but what about the jCarousel Error? This has nothing to do with the third-party plugin.

It appears only in “universal” Single Product page layout.
The “default” Single Product page layout theres no problem. But we don’t want this layout.

Kind regards

#56149 Copied

Eva Kemp

Support staff

April 10, 2015 at 11:47

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#56179 Copied

Gartenbrunnen

Participant

April 10, 2015 at 12:36

See private content.

Thanks!

Please, contact administrator
for this information.

#56198 Copied Theme version: 3.7 WooCommerce version: 2.3.7

Eva Kemp

Support staff

April 10, 2015 at 13:06

Hello,

I’ve added this code in custom.css file in Appearance > Editor:
.jcarousel-list li { height: 50px; }

Please clear browser cache and check pages after that.

Thank you.
Regards,
Eva Kemp.

#56201 Copied

Gartenbrunnen

Participant

April 10, 2015 at 15:36

Works – perfect! Thanks a lot. Very important for us before the weekend.

Have a nice weekand and thanks again!

Please, contact administrator
for this information.

#56247 Copied

Robert Hall

Support staff

April 10, 2015 at 15:40

Hello,

You’re welcome!

Regards,
Robert Hall.

#56253 Copied
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Error: jCarousel and arrow down/arrow up problem on product pictures

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