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Choosing shopping method doesn't affect total value – AJAX not working?

This topic has 13 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

BoxMediaOy

Participant

April 19, 2015 at 11:48

Hello,

Here is my WordPress/Woocommerce site.

https://ilubox.ee/wordpress/en/

When I add some products to my cart and go to cart view, I can see the net amount, VAT and total amount. When I go to my checkout page, after fulfilling my information, I want to choose the shipping method but the total amount doesn’t change automatically regardless of the shipping method I choose. When I press F5, I can see that thew new shipping method is chosen and total amount is updated, but this should normally happen without pressing F5.

I am using IDStore 3.7 and WooCommerce 2.3.7.

My WP credentials are in private content.

Waiting for your help. Thank you.

Huseyin

Please, contact administrator
for this information.

#57889 Copied

12 Answers

Eva Kemp

Support staff

April 19, 2015 at 21:00

Hello,

Please try to delete “woocommerce” folder in the directory wp-content/themes/idstore and reupload it from the theme package which you downloaded for the theme update.

Thank you.
Regards,
Eva Kemp.

#57932 Copied

BoxMediaOy

Participant

April 20, 2015 at 18:44

I’ve done it but it still exists 🙁

In Cart page, when you update the shipping method the total price changes automatically, but that’s not the case in checkout page still.

#58170 Copied

Eva Kemp

Support staff

April 20, 2015 at 20:16

Hello,

We’ll fix this bug in the next theme update which should be released soon.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#58192 Copied

BoxMediaOy

Participant

April 22, 2015 at 11:07

Could you provide us a more precise date about the update? Because we are planning to launch the website in 2-3 weeks, and we will do quite some modifications on shipping page after your update, and knowing that this bug currently exists, it simply prevents us to take any action.

#58669 Copied

Robert Hall

Support staff

April 22, 2015 at 17:56

Hello,

Sorry, we can’t tell you a specific date of a new theme update.
But you can monitor the new release here:
http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186

Sorry for the inconvenience.
Have a good day!

Regards,
Robert Hall.

#58800 Copied

BoxMediaOy

Participant

April 26, 2015 at 11:46

You have a major bug in your shipping page, which simply prevents us from launching the page. This is really unacceptable to have such a response. Can you at least tell us where the bug comes from in shipping page so that I can try to fix it via php?

#59712 Copied

Eva Kemp

Support staff

April 26, 2015 at 16:43

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#59762 Copied

BoxMediaOy

Participant

April 26, 2015 at 16:47

Done.

Please, contact administrator
for this information.

#59764 Copied

Eva Kemp

Support staff

April 27, 2015 at 08:00

Hello,

We also need FTP credentials.

Thank you.
Regards,
Eva Kemp.

#59811 Copied

BoxMediaOy

Participant

May 2, 2015 at 12:25

Sorry for the delay. FTP credentials are in private content. These credentials work for FireFTP.

Please, contact administrator
for this information.

#61077 Copied

BoxMediaOy

Participant

May 2, 2015 at 12:26

I’ve just seen that you have released the update for your theme yesterday. Is this bug fixed?

#61078 Copied

Eva Kemp

Support staff

May 4, 2015 at 15:35

Hello,

Yes, the bugs have been fixed in the new theme version. You can update it.
Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#61394 Copied
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