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Alternate Shipping Address Not Appearing

This topic has 8 replies, 3 voices, and was last updated 10 years, 5 months ago ago by Jack Richardson

neruda

Participant

June 3, 2014 at 14:28

We have an urgent issue with both of our sites, one using this Blanco theme and the other using your X-Market. After updating the sites, our customers are no longer able to add an alternate shipping address….it only allows the billing address.

Our Sites:

http://bit.ly/1hTKHjc
http://bit.ly/1n6VKKr

#5828 Copied

7 Answers

Jack Richardson

Support staff

June 3, 2014 at 14:53

Hello,

Please provide us with FTP and wp-admin credentials and we’ll help with the issue.

Regards,
Jack Richardson

#5840 Copied

neruda

Participant

June 3, 2014 at 18:03

I don’t have access to cpanel right now to set up the ftp but I am giving you admin access right now. Can you fix it using the theme editor? I wont be hope until late and far past your hours of support. This is a little urgent.

Thank you,

Justin

Please, contact administrator
for this information.

#5865 Copied

Eva Kemp

Support staff

June 3, 2014 at 19:18

Hello,

Thank you for the credentials but we also need FTP access.
Please provide us with it as soon as you have access to cpanel.

Regards,
Eva Kemp.

#5868 Copied

neruda

Participant

June 9, 2014 at 05:23

Okay. Sorry for the delay but I think we have the ftp info worked out now. I’m providing it below. Please see what you can do. I’ve tried disabling plugins and there doesn’t seem to be a conflict.

Thanks!

Justin

Please, contact administrator
for this information.

#6395 Copied

Eva Kemp

Support staff

June 9, 2014 at 08:25

Hello,

I’ve updated form-shipping.php file and it’s started to work.
Please check and clear browser cache before.

Regards,
Eva Kemp.

#6414 Copied

neruda

Participant

June 10, 2014 at 03:39

Excellent. Both sites seem to be working great!

Thanks,

Justin

#6580 Copied

Jack Richardson

Support staff

June 10, 2014 at 08:17

Hello,

You’re welcome!
If you have any questions feel free to contact us.

Regards,
Jack Richardson

#6589 Copied
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