Return to previous page

Woocommerce checkout issue - by Ocelynx - on WordPress WooCommerce support

This topic has 20 replies, 5 voices, and was last updated 9 years, 6 months ago ago by Brian Johnson

Ocelynx

Participant

April 22, 2015 at 07:26
The checkout page is not loading correctly if there is products in the cart. I see that this is an issue with the latest versions of blanco / woocommerce at the moment.

This is the HTML content at the moment of the checkout page:
```
<div class="content">
<h1>Checkout</h1>
<div class="woocommerce"> </div>
</div>
```
Please, contact administrator
for this information.
#58616 Copied Theme version: 3.0 WooCommerce version: 2.3.8
19 Answers

Brian Johnson

Member

April 22, 2015 at 12:42

Hello

Please provide us with wp-admin and ftp credentials in private content.

With best regards
Brian Johnson

#58691 Copied

Ocelynx

Participant

April 22, 2015 at 13:14

As requested.

Please, contact administrator
for this information.

#58698 Copied

Robert Hall

Support staff

April 22, 2015 at 15:44

Hello @Ocelynx,

Also please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#58749 Copied

Ocelynx

Participant

April 23, 2015 at 00:30

Trying again with ftp.

Please, contact administrator
for this information.

#58870 Copied

Brian Johnson

Member

April 23, 2015 at 10:04

Hello

We are unable to login. Please check frp credentials.

With best regards
Brian Johnson

#58956 Copied

Ocelynx

Participant

April 23, 2015 at 11:10

ftp details I sent through work for me.

Please, contact administrator
for this information.

#59008 Copied

Eva Kemp

Support staff

April 23, 2015 at 13:29

Hello,

Please give us access to all site directories and not only to the theme directory.

Thank you.
Regards,
Eva Kemp.

#59075 Copied

Ocelynx

Participant

April 23, 2015 at 21:59

OK, done.

#59317 Copied

Eva Kemp

Support staff

April 24, 2015 at 08:39

Hello,

The issue has been fixed.
Please check and clear browser cache before.

Regards,
Eva Kemp.

#59369 Copied

jlsiefert

Participant

May 4, 2015 at 14:33

I am trying to add the option of cash on delivery (COD) to my checkout options. I am using paypal express. I can’t seem to get this to work.

#61348 Copied Theme version: Blanco

Robert Hall

Support staff

May 4, 2015 at 14:47

Hello @jlsiefert,

Navigate to Dashboard->WooCommerce->Settings->Cash on Delivery-> and check Enable Cash on Delivery.

Regards,
Robert Hall.

#61356 Copied

jlsiefert

Participant

May 4, 2015 at 14:52

I’ve actually done that. That is what’s confusing me. COD doesn’t show up anywhere as an option

#61361 Copied

jlsiefert

Participant

May 4, 2015 at 15:22

I think the issue is that the general checkout option page will not allow me to choose both COD and Paypal express.

#61378 Copied

Robert Hall

Support staff

May 4, 2015 at 15:27

Hello @jlsiefert,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#61385 Copied

jlsiefert

Participant

May 4, 2015 at 15:32

As requested

Please, contact administrator
for this information.

#61393 Copied

Eva Kemp

Support staff

May 4, 2015 at 17:44

Hello,

The same issue persists with default WordPress theme too. You can check it yourself: activate Twenty Fifteen theme.
You should contact Woocommerce support team and ask them to investigate this issue.

Regards,
Eva Kemp.

#61449 Copied

jlsiefert

Participant

May 5, 2015 at 05:31

Eva, the problem persists if Paypal for woocommerce is disabled, which means it something outside of that plugin. Can you help?

#61542 Copied

jlsiefert

Participant

May 5, 2015 at 05:39

I am getting this error. Could it have anything to do with the issues I am having?

“Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

#61544 Copied

Brian Johnson

Member

May 5, 2015 at 09:51

Hello

This message appears because our theme overrides default woocommerce plugin and it should not affect frontend. In case your issue persists with default wordpress theme you should contact woocommerce support team.

With best regards
Brian Johnson

#61627 Copied
Viewing 20 results - 1 through 20 (of 20 total)