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Website Front End Not Updating - by theabhig

This topic has 6 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

theabhig

Participant

May 6, 2015 at 17:37

Hi

I just installed WooPress v1.4 on my WordPress site – it has the latest version of WordPress (4.2.1) and also of Woocommerce (2.3.8)

When I make changes to anything in Theme Options, and hit save changes, it says it has saved the changes. But on the front end, nothing appears to change.

For example I tried to change the logo and colour scheme and change the blog layout. In the back-end, under Theme Options it has all these new things saved, but on the front end nothing is showing as different – it still has the default WooPress logo, default colour and default blog layout even though in Theme Options they’re all changed.

Not sure if I’m missing a step or doing something wrong. I thought it was down to cache or cookies but I tried on another computer which hasn’t accessed the website before and the changes I made still don’t show.

I have included the link to website and a separate admin access below as private content

Look forward to hearing from you.

Thanks

Abhi

Please, contact administrator
for this information.

#62198 Copied Theme version: 1.4 WooCommerce version: 2.3.8

5 Answers

Robert Hall

Support staff

May 6, 2015 at 17:54

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#62213 Copied

theabhig

Participant

May 6, 2015 at 17:57

Hi Robert

Thanks for your quick reply. FTP details below.

Thanks

Abhi

Please, contact administrator
for this information.

#62215 Copied

Eva Kemp

Support staff

May 6, 2015 at 19:44

Hello,

Please disable 3rd-party plugins one by one. Some of them is causing the issue.

Thank you.
Regards,
Eva Kemp.

#62241 Copied

theabhig

Participant

May 6, 2015 at 20:10

Hi Eva

I followed your advice and discovered it was the Pinterest Meta plugin that was causing the issue so removed it and everything is working fine now.

Thanks for your help – great support service.

Abhi

#62255 Copied

Robert Hall

Support staff

May 6, 2015 at 20:36

Hello,

You’re welcome!

Regards,
Robert Hall.

#62261 Copied
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