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Ghost code - by Rodrigo - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

Rodrigo

Participant

May 13, 2015 at 12:53

Hello!
I got this code under my header and I can’t erase it…
What can I do?

http://thesockstore.es/wp-content/uploads/2015-05-13-13.48.11.png

#63616 Copied

13 Answers

Eva Kemp

Support staff

May 13, 2015 at 13:16

Hello,

Please update Visual Composer plugin to the latest version:
https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

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Rodrigo

Participant

May 13, 2015 at 15:15

I don’t understand..Must I pay for a new license?

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Rodrigo

Participant

May 13, 2015 at 15:29

In visual composer website says:
if Visual Composer came integrated in your theme, then ask your theme provider to update Visual Composer for you or purchase license directly from us to get free automatic updates.

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Robert Hall

Support staff

May 13, 2015 at 15:36

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#63692 Copied

Rodrigo

Participant

May 13, 2015 at 15:45

I have tried instal this plugin but It says:
La carpeta ya existe. /homepages/13/d571777009/htdocs/wp-content/plugins/js_composer/

Y don’t know…Must I pay or not?
Sorry I don’t speak english very well…

Thanks…

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Rodrigo

Participant

May 13, 2015 at 15:54

I have fear for make it in ftp. Can I upload the folder and replace it? Can I lost information in my website?

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Rodrigo

Participant

May 13, 2015 at 16:24

Y have uploaded plugin…but the problem go on:
http://thesockstore.es/wp-content/uploads/2015-05-13-13.48.11.png

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Robert Hall

Support staff

May 13, 2015 at 16:28

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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Eva Kemp

Support staff

May 13, 2015 at 16:33

Hello,

I’ve added this code in CSS block of Visual Composer editor:
http://storage2.static.itmages.com/i/15/0513/h_1431531104_2051519_2a3dd1ae06.png

Please clear browser cache and check home page.

Regards,
Eva Kemp.

#63728 Copied

Rodrigo

Participant

May 13, 2015 at 16:34

Ok…here is
Many thanks…

Please, contact administrator
for this information.

#63729 Copied

Eva Kemp

Support staff

May 13, 2015 at 17:13

Hello,

I’ve added this code in CSS block of Visual Composer editor:

http://storage2.static.itmages.com/i/15/0513/h_1431531104_2051519_2a3dd1ae06.png

Please clear browser cache and check home page.

Regards,
Eva Kemp.

#63747 Copied

Rodrigo

Participant

May 14, 2015 at 11:01

Hi Eva:
Now is perfect….
Many Thanks!!!!!

#63907 Copied

Robert Hall

Support staff

May 14, 2015 at 11:03

Hello,

You’re welcome!

Regards,
Robert Hall.

#63908 Copied
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